Very efficient

, Professional and quick 5 stars

The HCA very professional and courteous

Had a very positive first appointment at the Forest End Surgery. Dr Fleischer was very helpful and I also received a prompt SMS message about my enquiry regarding physiotherapy appointments. Thank you.

This one star is not only for one issue experienced in practice, but long coming. I know some people may have a different positive experience than me but the following is what I have personally experience in the pass 12 months: My Issues: Front desk rude and dismissive, phone line always 25+ people waiting and after 60 minutes line drops, online booking never working, Doctors see you as a day quota number, 30+ minutes waiting in reception to see a doctor when you manage to get a booking. I have experience nearly a half a dozen different practice in the past 10 year, some Great and some okay, but Vine Medical is by far the worst experience I have had. When comparing Vine Medical to the okay practices I have experience, the okay practices feels like 4/5 stars. Seriously contemplating re-registering with my old practice which is a 25 minutes drive.

Really lovely nurse Was very caring didn’t rush the appointment Took time to explain what was happening with my Asthma Thank you

What a great experience I am a 62 year old man and went to my appointment on Thurs 18th at 8.50 am I saw Dr Dirham for the first time He was very professional polite and listen to my problem coupled with reviewing my hospital notes before he fully examined me before he gave me any feedback. He is without question the best doctor I have seen in 20 years. I just want to say he is a great asset to Vine medical group Thank you. Joe Meechan

This used to be the best surgery around - then it joined The Vine Medical Group, what a disaster. I personally knew a doctor, a nurse and a receptionist here and even they couldn't wait to leave. I used to be able to book a doctors appointment for whatever illness I had or thought I had online and they were readily available. That option has gone. Medicines/ prescriptions I was on have been taken off without my consent and I have had to write to my doctor to get these back. The one star is given for the fact that twice I have had to attend here now and on both occasions the once busy waiting room was empty! On both occasions it was to see a nurse not a doctor! I feel very sorry for the staff who work for this failing surgery - at lest I can leave

Disappointed to find again that after a month with the surgery having had a hand delivered letter from the Physio requesting bloods and further notes written on my blood test request form requesting appointment. Nothing had been added to my Gp notes the nurse was kind enough to seek out a Gp and had hand written suggested tests added to default diabetes blood test

Staff polite and helpful and drinking water available