no modem was sent until fibre installed by openreach hence enquired further, modem only arrived 3 days later after service commemce date. no internet service despite all solid green lights on the modem, modem status light turns red about 10 seconds for each 15 minutes when it is connected. Was told someone would call back (2 days later) today after contacting tech support on Saturday, there was none and upon calling the hotline again, loop of the voice recording for an hour and still no one answer! EDITED: 14/9 after giving details to follow up, no futher contact was ever made

broadband went down Saturday. tryed calling on for hours tryed 3 different number no one to talk to. all they need to do is send new box how difficult for someone to reply to email and say in post joke Alan duerden Airport specials Update on this matter. Tuesday 08.50 Chad from technical support call and agree to send new box .The box came Wednesday works perfectly well. Friday got a call from Bob also from technical support to check everything is ok. Yes everything is ok. Thank you technical support.

The chap was very polite and helpful great employee

A good service by Ammad who sorted all the queries that I had as a new customer. Even getting the credit through in this invoice.

Quick sales team in answering the phone… BUT the worst customer service team you will get (if they answered the phone). Struggled to speak to any of their customer service team… and when we finally have them on the phone..they put us on hold and hung up!!! We stuck with new contract in new business address but the landline hasn’t moved yet from the old address and we haven’t had the handsets as well…not good at all for a small business relying on phone to run part of our daily business.

Had 1st class service from RIZ today in tech support We are a new customer and were trying to get broadband live - Riz went over and above! Took total ownership of the issue, turned out to be a simple ix but only because of Riz expertise - absolute credit to the organisation.

After initially agreeing the product,service and price and reiterating that no other add on's should be added, 2 months in sent a email that I missed in junk box, why when all other arrive in inbox? They have added buisness assurance! Never ordered and as said reiterated I did not want, had a discussion and got it removed but also in the same phone call I somehow was bamboozled into getting it for the next 2 months how, im bewildered, however I was busy doing clients hair, but if you dont ring whilst your working your done as no out of normal working day help! So I ring again and have a discussion about me agreeing to it, cancelled it and my direct debit and told them from now on im only paying what we initially agreed too, next bill arrives with the additional fee still on, tell them im not paying it till they put it right, without any notice they cut me off, cutting my booking system off and payment system so hadn't a clue who was booked in and no way for them to pay, but apparently they put it on the app! Well sorry I dont check 50+apps daily! They did it straight after the conversation but couldn't be (0) telling me! So yes im in contract but not for long! Sad because if they had left alone id of just stayed. I will not be held to ransom!! Update thanks for putting my bill back to the initial agreed amount, however I need crediting for the additional amounts you have taken.

Excellent customer service and tech support. Resolved problem quickly and efficiently. Thanks

We have been having issues with our phones since the end of June and are on the verge of cancelling our direct debit. Our phones do not ring in the office, despite ringing on the caller's side. We have been like this for nearly two months. it's not acceptable that we are paying for a service we haven't had! Customer service and support is the WORST we have EVER experienced. Causing major issues for our business!!!

The waiting time is so long You should have an extra number for engineering department