They do not include all the parts in order. It’s their MO. Then you will never get a response on refund or replacement.

Awful customer service! I received a defective part, confirmed by a local Toyota dealer, and requested a return. It took over two weeks and countless emails requesting photos, VIN, invoices, and more—only for them to deny my return. Their excuse? They claimed the part was damaged! Are they seriously suggesting that a certified Toyota service department damaged their part? This company clearly does not stand behind its products or its integrity.

all good all good

Terrible experience. I needed a rear replacement wiper blade for '22 4Runner. Decided to be proactive and order fronts as well. The package was shipped 5 days from order being placed. Package arrive 10 days after order being place and contained only front two blade, no rear wiper! I immediately contacted customer support. The woman I spoke to was rude and condescending. She said she would open an RMA and that someone would contact me via email within 2-3 days. 3 days later I received a message and was told they would not process without photos. I sent multiple photos of what was contained in package. The would only process if I provided picture of original label and box both of which I no longer had. They don't have the ability to reverse engineer their ordering procedure to track down label? Of course they do! I informed them I no longer had box with label. They simply repeated the same over and over "please send us pictures of the label in order to move forward with rma." It got to the point I think I was communicating with AI. They are ridiculous to deal with all due to their incompetence. I'm out $16 for a product they never sent. Bunch of thieves. DO NOT ORDER FROM THESE CLOWNS.

They cancelled my $1,300 order and never told me why or even had the decency to let me know it was cancelled.

A pulley went out on my supercharged tacoma. After a lot of cross referencing, I found the correct part number. I had a race in a few days so time was of the essence. I said screw it and paid the $103 overnight shipping option. After no response to nonstop emails, no tracking, no correspondence from them at all, I finally called. Rang and rang forever until someone picked up. They said it hadnt shipped yet. Even though I paid $103 for overnight shipping, that doesnt account for their 8 DAY PROCESSING PERIOD. Seriously? Tried to get a refund. Phone operator said itd be refunded and Id get an email. They hung up and I never got an email. Later found that if you google toyotapartsdeal, every car/truck forum is filled with posts about how terrible they are. Lesson learned

I got the incorrect product (for my order part 15692-50020) after 5 waiting days. This company never check what they shipped to customers!

Good website with good search capability. Vehicle ID by both VIN and description. Alternative parts suggestions if a part doesn’t work with the VIN. Very quick response to question from knowledgeable person. And good pricing.

Horrible service . 2 times I have purchased parts it’s been bumbling between they’re billing department and their software system not processing orders and them trying to force me to open a PayPal account

We will never do business with this company again. They sent the wrong part then made it out to be our mistake, which it was not. Then they charged us postage to return the part and a restocking fee. Total loss was $70.00. Never again. Buyer Beware!!!