My new pencil tree arrived quickly; all the lights work and it is the perfect size for where I want to place it this upcoming holiday season.

Enchanted White Spruce 9'. I ordered this tree very early due to potential shortage issues again this holiday season. I am an interior designer and as such am extremely particular since my clientele tends to be very discerning and demanding. I wanted to “test” this tree prior to recommending to my clients. Pros: -Realism, notably the shorter branches towards the interior of the tree emulates the ways that a tree grows naturally. This gives the tree a very legitimate appearance and a fullness otherwise missing in the average faux tree. It even feels very much like a healthy tree. -Lights are expertly strung throughout the tree. The mini lights are gorgeous with a candlelight glow and the wires are thin. -Very sturdy top to hold a heavier topper if required. -The trunk is brown with texture giving it a more natural appearance. -Only two tips came off during the fluffing. -We have a ten-foot ceiling and this tree nearly reaches the ceiling which would indicate it is a bit taller than 9'. The span was as advertised. -Received the tree in only five days! -Holds and displays heavier ornaments very well. Cons: -Fluffing took an extraordinarily long time. Most of the tips required turning to expose the brown more realistic aspect of the feature. -Off-putting odour initially however this dissipates after a few days. -the price is far too high. I would have considered half the cost a good value. -customer service was less than optimal. They left one feeling as if they, the customer, were being an imposition. This almost sent me to their competitor BH.

Arrived in great time, packaged well, and the quality was insanely good!! Thank you for the tree!

Excellent personal help. Nice looking trees. We are actually using two unlit 9 footers in front of our house, year around.

All in all, service and product were excellent. The only problem was the waiting period. It took about 3 months to receive our Christmas tree and it arrived in January. When it arrived, we assembled it to determine if it was in working condition. We were pleasantly surprised that this tree was everything I was hoping it would be. I look forward to decorating this beautiful 9 foot tree that is equipped with different light settings this Christmas. Also, I want to thank Treetime for reducing about $50.00 from the final price. I don't recall why but may be the waiting time and inconvenience due to supply line. Thank you

Ordered new tree and some garland after Christmas. Garland on back order and arrived in April.as promised. Tree was put on hold until I returned from winter holiday. I called when I returned and tree was shipped. Tested tree and it is great. 7foot slender fits perfectly near the stairs. Garland matches the tree needles. Both are natural appearing. I am pleased and satisfied.

Oh, where do I begin... So, I ordered (my first) tree in November. Only after ordering did the order receipt say "ships in early December" (it did not say that on the order page). That's not a problem though, who cares. It will come... right? On December 6th I email their support email asking about the status. Crickets. They just completely ignore me (and never did answer). On December 9th I get a generic email clearly sent to all pending customers saying that some tree's are delayed due to supply-chain issues. Annoying? Yes, but it's a weird world right now with supply chain issues so stuff happens, no big deal. The email directs me to order a currently in-stock tree instead, which I happily go do. They promise delivery between 2-5 days using Fedex home delivery. I then wait for delivery of the 2nd tree... and wait... and wait some more... nothing ever comes. I email support two or three more times, and they still 100% ignore me. I call them, they don't answer and ignore my voicemails. You can see via the tracking numbers that they give you that the tree never even left their warehouse. It was NEVER shipped. Christmas comes... no tree. The kids are sad, the wife is mad, and I'm just fuming. Finally I just accept it and end up doing a chargeback to the company. SUDDENLY I'm a person of interest. I get a phone call with a voicemail asking to call them to "clear up some confusion". Then, all of a sudden my tree ships out on the 27th of December! You ship me a tree after Christmas... are you serious? Please, avoid this company at all costs. Supply chain issues happen, it's been a tough couple of years. But ignoring your customers, lying to them, and then doing shady stuff after the fact is what shows the true colors of a bad business.

Always Top Notch interaction with Treetime Products are great as well as the service !

I ordered a 3' enchanted white spruce. When it arrived the base had been damaged. I wrote to Treetime and sent photos of the broken base. They sent me a whole new tree! And they were easy to communicate with, by email and by phone. As for quality, the tree is realistic looking -- lovely -- and well-lit with small LED lights. I've also purchased a number of light strings from them and all have been high quality.

Provided great service in troubleshooting my tree. After 8 years works great.