Ordered tree in late Nov. with the promise of early Dec. delivery. Got one e-mail 2 weeks before Christmas warning the tree maight be delayed. 1/18/22 another e-mail says the trees have finally arived and are ready for shipping. They do not mention that even tho it is only 53 days since placing the order and nothing on my end has changed, they need to update my billing info before sending it. I don't find this out until early Feb. when I inquire "Where's my tree". Worse yet, they were never helpful, or apologetic, even seems resentful. Thus, I finally cancelled my overpriced tree and have nothing good to say about your company. No one in my family will ever use you again, and will badmouth you to my dying day.

Arrived in great time, packaged well, and the quality was insanely good!! Thank you for the tree!

Everything went as expected except the package arrived even quicker than expected. It arrived in good shape, packed neatly, and rapidly

Ordered from Treetime mainly due to the faster shipping time that was offered as compared to the other "heavily advertised" brand. The tree arrived within the time frame that was promised. The tree was easy to set up and looked absolutely beautiful. The light function is fantastic, especially the "twinkle" option. The timer function is also very convenient. I do wish that the plugs to connect the section lights were integral with the center post as in other brands. I mistakenly took apart one of the internal connectors instead of a section connector when taking the tree down. An inconvenience, but easy to correct. Both my wife and I love the look of this tree.

So glad I discovered Treetime online. We needed a shorter tree & wanted the E Z plug type. Our 6.5' tree is perfect! It has plenty of lights, was easy to put together, & has a perfect shape. Delivery was quick. Love the look of the branches! Well worth the money. This is a high quality tree!

Tree sets up nice, looks very nice. I wish some bands or straps would be included for storage. Over all very pleased.

Due to a malfunctioning Christmas tree I ordered a new one from Treetime. Was very pleased and excited with the choices I had. It was estimated delivery in about 7days. Even more excited, then got a call that shipment was delayed due to carrier ship was still in harbor as many other people experienced during the holidays. Was disappointed of course but made it through Christmas with my 1/2 lit tree. Then I got a call from Treetime that my tree finally came in and asked if I still wanted my order. I declined as I got my tree fixed after the holiday. Both the lady and the gentleman I spoke to from the beginning and end were very good and professional. In the future if needed I will order from Treetime with out hesitation. Thank you Treetime.

The tree I ordered was beautiful & looked very realistic. It was easy to put together & take down. It arrived just when this company said it would-a week before Christmas! It fit perfectly in our family room & the remote was easy to operate w/all the neat ways to have the lights-all white, pastels or brights.

Wonderful customer service, but... The tree itself and the LED lights are great quality. I was disapointed that in manufacturing, the individual adding the lighting to the tree carelessly wrapped the string around multiple branches. I had to spend some time re-doing the lights to ensure the branches could unfold correctly.

Actually, we really like the tree, but we had a problem with it. One of the branches has no lights, which leaves a hole in the decoration. And, the bottom tier of branches hangs much lower than the next tier so we have a big gap at the bottom of the tree. I think these are problems you should address by replacing the defective pieces. I emailed customer service twice and included a photo of the tree problems but didn't hear back either time. My poor rating is in regard to your customer service - I didn't seem to get any. If you email me, i can send you a photo of the problems.