Louis was very helpful and polite. Very attentive.

I was very impressed with how Dillon went through all our options with me and made everything very clear and also told me what this would mean to us in monetary terms compared to our current payments which was very helpful. Dillon was also very friendly which made the whole process much easier, overall a great experience.

To whom it may concern, I am writing officially to raise a complaint about your company Clear Business regarding your appalling telecoms service. I have been a customer with you for approximately 10 years and for the most part the service has been fine however the past 2 years I have had nothing but issues. You constantly bill me for overdue bills, failed direct debits and full services received however I fail to remember a month in the past 2 years where you have successfully provided your services to my business as per the contractual agreement. I have raised numerous complaints, asked for managers only to be passed around constantly in a never-ending cycle which quite frankly is got good enough. For the past 3 months I have had zero broadband or telephone services from you and you are requesting further payments from me for failed direct debits and overdue amounts when you have failed your obligations to me as your customer. The service or lack of has been completely non existent and I am appalled at lack of customer service skills. Due to YOUR FAILURE as a provider of these services my business has suffered due to a non-existent services and now I have been forced to put measures into place as “work arounds” which to even be saying this is absolutely atrocious and your company have utterly failed as a provider. This is written notice to you as a “provider” or lack of, to cancel my contract with you due the following:- Unable to provide basic services as per your written agreement to your customer. Failure to support any issue due to your staff being incompetent in communication or support. Please note if no confirmation is received and my contract has not been ended, I will be highlighting all of the issues to the communications Ombudsman who will be given all of the evidence of your failures as a basic provider of these services along with the necessary social media exposure. To say I am angry and disappointed is a huge understatement, your company have caused me endless stress being able to sustain and maintain my business in this harsh financial climate where every customer is important – a value you wouldn’t understand. I expect a written notification within 14 days of this email before I reach out to the ombudsman to deliver all of the above. Gray Dent

Set up a faulse account after one phone call and I asked for the advisor to email me details. I never got the email because they don’t have my address. Asked for £350 plus vat upfront for water charges which I said no too and now chasing me for £605 for the month of January. I was only open for 2 weeks am a small workshop I work in alone with a sink and toilet. Absolute criminals. Taking it up with wics and Scottish water.

Spoke with Shaun Holden, very helpful and got me signed up with no hastle and a great deal

Jade malone I really happy with her help

I would like to thank kofi.sulemanbothwell he is an asset to your company with his politeness, and he’s help provided, me with all the information I needed , Nd helping me to stay with you . Please pass on my compliments to him.

Absolute shambles trying to sort out multiple different issues with water contracts across multiple properties. I’ve been ignored, mislead, told I’m wrong when I’ve been quoting their own website and documentation and more, and that’s only after waiting two weeks or more each time for them to actually respond to emails. Yet again today an hour on the phone and zero progress in resolving what should be simple things to fix.

Never disliked a company more. I was told it wasn't possible to get internet without telecoms at my business address. Signed up for a contract. Thought my contract was coming to an end in February 2024, but it turns out it was a three-year contract, not a two year. In December 2023 I found out that 4G/5G internet routers are a thing, and it's NOT actually impossible to get internet without telecoms. I ring Clear Business to confirm my contract would end in Feb 24, but it turns out it would be Feb 25, so I ask how much the exit fees would be, expecting them to be a standard £100 or something. No, I was told that even though there was only a month left in 2023, that counts as one year on the contract. Then 2024 counts as one year. Then the first month of 2025 counts as one year. So the exit fee would be multiplied by the three years, not the 14 months left on the contract. Then I was told telecoms and broadband are two separate lines, so they both count as two exit fees each, multiplied by the number of years. So, 2023, 2024 and 2025 multiplied by telecoms and broadband each. In my head I'm thinking... Okay, so that's like £100 multipled by six then? Maybe £600? No. £300. Per line. Per year. £300 multiplied by six. £1,800 to leave, even after completing almost 2/3 of my contract. I said, "So it would literally just be half the price to see out the contract, paying £70 a month for broadband and telecoms". They said, "yeah". What is the point in an exit fee if the contract is more expensive than the termination? That's nothing short of extortion, in my opinion. Happily, I've now bought a second hand 5G router (£120 up front) and I'm paying £20 a month for a 5G SIM card, instead of the £70 a month with Clear Business for internet. Within two months it will have already paid for itself, and I'll be saving £50 a month. I've also got water with Clear Business, and that ends in April, so I'm switching away from that as well, because those fees just show they aren't interested in customer satisfaction at all, and they don't deserve any more of my money. They sent a letter saying they'd been trying to get in touch, and can I ring them? They hadn't tried to call me at all, and didn't put any more info in their letter, and after 15 minutes on the phone they told me they wanted to talk about renewing my water in April. Why could they not just have put that in an email? Why not on the online portal (that's also poorly designed and unintuitive)? Why not ring me? Why do I have to ring THEM to be told what the letter was about? Absolutely mismanaged mercenaries.

Chloe was brilliant very clear and helpful