Once again. Do not touch this company. They have finally sent me a bill based on deemed rates. Now this is legal but they forced me on to deemed rates because they had a dispute with the previous tenant. They refused to allow me to move to a new supplier until they sorted out their dispute so I get a bill for £577.52 which way above what it should because of deemed rates. On the bill there is additional charges of £27.27. £12.67 for interest on a bill they issued on 03/12 that I received today 10/12. I need to pay it by the 12/12 so how am I paying interest. Other charges £15. What is that? I think they just make this up as they go along. Also, this is the second one star I have given them. They replied to my comments and said they would register it as a complaint. Well, I have heard nothing from them except a reapplied invoice. For goodness sake everyone look at the one stars. This company is a nightmare to deal with and contact is neigh impossible. That's ok you saying that but without resolving the complaint, you slap me with a rather high bill of £577. I've worked out why they have done this. Now remember, when I took over the shop I moved to another supplier. However, because CB had a dispute with the previous tenant, they refused to allow me to move so because I did not have a contract with them, they forced me to pay deemed rates. Fixed charge £2.50 PER DAY. Kilo watt charge 54p PER KW So from 1/9/24 - 5/11/24 this comes to £234 when with my present supplier it would cost £61. Forcing people on to deemed rate because you have a dispute with someone else is not on. This will go to the Ombudsman and probable court. Sort this out with a proper invoice, not one that is raised because of your dispute with someone else, and I will pay it tout de suite. Well, phone call this morning from their debt people demanding £577.72. When I tried to explain why this wasn't paid, he just hung up. That's the fourth time I've been hung up on during a conversation. I want to make it clear, I will not pay deemed rates. I will be in touch with CAB and Ombudsman next week. I will also contact one of the newspapers who look into complaints such as this and publish their response. No one has contacted me to discuss this issue only to demand money. Tell everyone reading this. Why put me on deemed rates because you had a dispute with the previous tenant and why won't someone actually speak to me regarding this. Well folks, the saga continues. Going back to 10th Oct. when you set up an account without my permission. I was just an ordinary guy moving into a shop and wanted my own supplier. You didn't like that for some reason which I might add have been unable to explain. For a problem of your making, not mine, you sent me a deemed rate invoice. Since then I've had 8 threatening messages on messenger and several emails which cannot be replied to. You insist I call you which I did. The last two emails that I replied to were returned undelivered. Here is my last reply about an hour ago. "You people haven't a clue what you are doing. I called you on 7th inst and spoke to your people for 22 mins. I called again the following day and spoke to your people for 23 mins. I have made it perfectly clear that you forced deemed rates on me through no fault of mine. I won't pay deemed rates. Send the debt collectors with a sheriff's warrant which I will contest or put a stop to this with a proper invoice. Good day, John" So anybody reading this and thinks I'm in the wrong. Please tell my why.

Absolutely dreadful company to deal with. Contacted numerous times. No responses. Cancelled contract on grounds of frustration. Still sending invoices. Do not use this company unless you wish to spend hours not getting anywhere.

We were business customers with clear water for years. We unfortunately had to close our business and had over paid our water bills. They've made us jump through millions of hoops to try to get the money back we have over paid. 3 months on and still no refund for money that is rightfully ours. Was on hold for 30mins and when answered the customer service agent pretends it's a bad line and request we call again. They say them aim to return a response in 3 days. It's been 3 months with additional follow-ups and nothing..if we owed them money I'm sure their response would be quicker. Very Poor! Avoid!

Spoke to Ben to renew contract. Polite and helpful Only reason not giving a 5 star is because he couldn't reduce the prices

Exceptional customer service from Charlotte!

Just had a wonderful lady who has gone out of her way to source my new phone after being sent all around the houses by a colleague. Patricia Mack deserves this recognition as she had renewed my faith in people who do what they say they will do!

I have been with clear business for a while now had a issue happen that caused me to not have Wi-Fi or phone line in the business, but Curtis helped me so much helping me with connecting my own phone to the landline so I do not loose much business he helped me so much was so good with me and calm stayed on call for few hours he is an amazing colleague

Shaun Holden has been great at assisting me with new card terminal… 100% satisfaction

Very efficient and helpful and curtious service from Jamie MacLachlan

An 84 year old Unicom customer of longstanding had his account renewed for 3 years. Now 86 years old, with failing health, with no further use for the phone line he cancelled with 1 year left. Clear Business (previously Unicom) have charged £625 + VAT to cancel and will not chage their position. Unconscionable.