Ikhlaq Ali was very informative and knowledgeable and guided me all along the process

Good customer service

Never really experienced this before, but these guys are literally holding us to ransom, and there is little we can do. We signed up with them for our water a few years ago and they have been fine. The problems started when we wanted to switch to a new provider. Despite us being out of contract, they blocked the switch and objected. After a long time of waiting on the phone (don't bother trying to email), they confirmed their error, and gave a small goodwill credit. I then went through the whole process again, with a new supplier, and again it was objected/blocked. No one at Clear Business had any idea what was happening or why, and their responses dried up. I have now tried to switch four times, and six months down the line they keep automatically objecting. I spend hours waiting on the phone to someone who relays my messages to a 'retentions department', and sometimes I may be lucky and get an email a few days later, confirming the error, and assuring me that I am free to switch and that they won't object any longer. Any responses I make to that assurance are ignored. So all I can do is continually try to switch - which is futile - or email a non-responsive mailbox. Even if I reply to an existing email thread, I may as well whisper to a dead tramp for the amount of engagement I get in return. I am simply at a loss as to what to do. The latest series of switch/block/email/ignore was started two weeks ago, so in two weeks I can involve Ofwat. What is for certain is that I cannot recommend Clear Business whatsoever, and am only thankful that they only have our water supply agreement; I would hate to be held hostage for other utilities by a company that is unresponsive and unable to resolve their own issues. I'm also looking forward to their sales team contacting to ask about other services we may want from them!

When I put my recent review on about this dreadful Company, I felt reassured that my problems had been sorted out. How wrong I was!! After sending me an invoice totalling £464.00 for water usage of 1m3 for the month of November and the for agreeing to email me a new invoice at the agreed total, which as yet has not appeared, as they seem incapable of emailing out invoices, as everything goes through the web site, which I have not got access to! I am now getting daily text messages telling me that if I do not pay the £464.00 outstanding, then I will be cut off and my credit rating will be affected!!! After my last message went on I was told that I would get a call from customer service to rectify this and a formal complaint would be logged - needless to say, I await a call!!! My number is 07718 611423 Mark Everett To put you fully in the picture, all I am wanting is a correct invoice emailed to me for the agreed amount. It has to be emailed to me as I have no online access to the account. I will then forward it on to my pension Trustees to pay it and you will be paid in 3/4 days by bank giro transfer. All of these details and meter readings have been with you since the 1st of November and yet you still are sending me demands for the original invoice! I am also getting text messages threatening that the supply (which I have not used since the 31st of October) is with the new tenant. I have completed all the change of tenancy documentation. NOW ALL YOU NEED TO DO IS SEND MY A CORRECTED INVOICE BY EMAIL! It really is as simple as that!!!! And by the way, needless to say I have not had any further communication from you since my initial review was posted, despite promising to do so!!

avoid at all cost horrible experience with this company, bunch of money hungry cowboys, need proof contact me

Helpfull service

I had my water, electricity, telephone and broadband for my business with this company for years and was a loyal customer. In March my business property was destroyed by a fire and all the supplies were cut to the property and it was unable to be entered due to being dangerous. Since March I have been trying to have my supplies cancelled and its still not resolved. I have phoned and emailed dozens of times, signed change on tenancy forms, submitted photos of the building in its current state and sent copies of the dangerous building notice supplied by the council. I was charged £1200 cancellation fee for the telephone because I was still in contract, no one could comprehend that we could not return the meters as the building was unstable and fire damaged. And today I have had to pay £63 for broadband charges even though there has been no broadband at the property since March! They have caused me so much stress and hassle during and incredibly difficult time. And every time you call you get the standard 'I understand your frustration' - NO YOU DONT! Absolutely appalling customer service and so unhelpful during a difficult time. Avoid like the plague

Horrendous company to deal with if you have a problem or complaint. Staff untrained, unprofessional and unhelpful, often just hanging up on you when they don't know what they're doing after you've waited an obscene amount of time.

An absolute shocker of a company to deal with on the business side. A change of tenancy should be a straightforward request yet Clear Business make it more difficult than it needs to be. Invoices are still being sent to the former tenant even though we have also received confirmation of the new account - the staff fail to grasp what you are asking and I've been cut off trying to speak with someone who will take ownership. Very poor. An update 17 Dec 24 - the saga continues and after speaking with them 9 Dec and subsequently emailing, I am still waiting on the courtesy of a response and for the issue highlighted both in my call and email to be resolved.

Jade Malone was phenomenal. Super positive and pragmatic and got me a great deal. I’m really pleased. Thank you!