Just joined Umbrella.co.uk. The gentleman that helped me Robert was really kind, friendly and super knowledgable. Would recommend them to anyone that needs an umbrella company

Very friendly answered every question I needed answering quick and simple and the email was instant

Excellent Support

Was with them for 3 months till I found they use one of the worst pension providers(Refer reviews for Options Pensions 1.7 stars ). After 12 weeks I was deducted employer and employee pension(8%). Never received a email for opting out of pension. Called numerous times to Umbrella.co.uk contact center every time was given a different excuse . Refer below the list 1. First call : Given phone number of pension provider(No one picks up the phone or replies to email. Wasted hours trying to contact Options pensions) 2. Second call: No one in pensions team is available, rude customer service agent told me She can't say much about Options pensions 3. Send a email : Got a reply back we are sorry process is laborious. (Clear reason for it is Umbrella.co.uk uses the worst pension provider. Have provided the link for everyone to check.) In summary As a contractor all I was expecting was seamless service, Almost all umbrella companies I had a chat with were happy to take opt out form signed by me and submit to pension provider. Rather than asking contractors to deal with Pension provider directly. Will be easy to guess, reasons why they will choose options pensions rather than some of the best and low cost providers. In the end I will say Pension amount deducted is 8%(3% employer + 5% employee). Which is considerable. You don't want your money to stay with Pension provider which is one of the worse(1.7 start rating)

Spoke to Rob Charlton on the phone and made the ordeal quick and painless. He also went out of his way to give a great insight into how my national insurance works, helping to give me a much better understanding.

Excellent service

Excellent service, Robert explained everything clearly!

Excellent service, very prompt with everything i asked explained really well!

Josh Armin was extremely helpful, answered all my questions, provided the necessary financial illustrations, and made the process of signing up and onboarding painless.

Nicodemus was extremely helpful in taking me through the process. He was swift in responding to all my queries and made the process easy for me. Highly recommended!!