My experience with Umbrella Co was visibly clear and professional with the movement of my wages and pension contribution.

Umbrella company looked after my finances for 9 months whilst I was working for the civil service. It was a stressful experience and one I never wish to go through again. One star is too good but that was the only option I was given. From day one I had problems. Firstly my salary was paid into someone else's account, then I was underpaid, then overpaid. I had to tell them about the overpayment and they ended up clawing back too much money. The information received was inconsistent and often wrong and to top it all, when I left it turned out that they had placed me on the wrong tax code, so I am now faced with a tax bill of over £4500. A truly dreadful company - at least from my perspective. I would strongly advise against this company,

Nicola has been fantastic - kept me informed and very professional.

Really bad customer services Requested contract and call back for questions on payrate no answer Dont be fooled use someone else I will change, they are so bad it's not even funny, not sure how on earth they got on the ir35 preferred supply list but they are useless

1 star is way too much. 6 months of absolute grief. I reviewed this company on the 21st September thinking it was done and dusted. Nope they then stuffed up my P45 as they did for my colleague. let me just list the issues I had over 6 months I was told on Friday “issuing the P45 is the easiest part” well how comes both myself and a previous customer of yourselves has had theirs both incorrect Your Payroll clerk - “don’t worry if the tax is wrong you’ll get it back in the long run” - excuse me I pay for this service for you to get it right! Every payday having to chase - and I mean chase- total - again a stuff up -was sent a text with someone elses salary on it No payslips for the first 4 months on your Ewage portal - just mailed and 1 liner payments which resulted in First Direct refusing a loan Countless phone calls to option 1 - never answered As nice as Christel is (someone reviewed below) and did keep me updated to be fair - I was refunded completely the wrong amount

I was having some problems with a partial pension transfer I wanted to do, I raised it with Umbrella and Christel stepped in. She was an absolute star in handling the issue . Very knowledgeable, prompt, proactive, empathetic, thoughtful , follows through - I could go on and on about her excellent client care. She saw to it that my matter was sorted out at the right level . I wish we had many more Christels - she is an excellent asset to any organisation .

I had to find an umbrella company quickly and was very happy with this choice. They are very helpful in particular Christel in the pensions team was very attentive in resolving a problem I was having. She communicated at every stage until the issue was resolved.

Very helpfull and prompt. Always came back as promised and provided the necessay information and guidance

Well it seems other people have had a better experience of this company than I have as when I tried to make contact with payroll recently via telephone, I had to listen to music, automated messages telling me my call would be answered shortly, messages telling me I was first in the queue, then a final message telling me there was no one available to take my call and to ring back later. Not very good customer service in my opinion. Can't wait to change to another Umbrella company.

Ciara Morris - Excellent customer service / support provided today. The first great experience with Umbrella, thank you.