The top pivot hinge on our over-bath shower screen snapped so we were looking for a replacement part. A quick email to Aqualux, a very speedy response within the hour, and we'd found the part we needed. Huge thank you to Aqualux for helping us replace a 7-year old part and saving us from having to fork out for a whole new screen! Amazing customer service, really helpful and very fast response. One very pleased customer, thanks!!

Great customer service from Richard. Has kept me updated throughout the process of getting a cracked shower tray replaced. I would definitely recommend these guys.

I just wanted to confirm that all materials on the order was received and turned up exactly when the team told me it would. Each item was wrapped with protection and the courier assisted in off loading the materials. I would add the courier was courteous and very helpful and took it upon himself to transport the materials into my property. I'd also like to point out that Hanna was also excellent in rearranging the change in delivery address when I called her. It went very smoothly. I could not fault the service provided.

Excellent customer service so helpful when I called and emailed. The spare parts ordered arrived promptly. Thank you!

I emailed last night and got a reply to my email earlier this morning. Both team members I dealt with were friendly, knowledgeable and helpful

I phoned to explain a problem concerning my newly purchased Shine Pivot door and side panel. The phone call was answered very quickly and soon I was speaking to a very helpful lady who I think was Faith. I explained that I thought some seals were missing, she put me on hold briefly whilst she spoke to someone and was soon back to me explaining that she would post a new set of seals ASP at no charge . I was most impressed by her cheerful helpful manner and very impressed with the Aqualux company.

When the door to our existing shower shattered and I could not find a replacement enclosure, Richard very quickly found what we wanted and had it delivered four days later. Brilliant service, Thanks

Richard in the customer service area was great help and identified the spare part I needed and sent it tome under the warranty. Top Job!

Aqualux replaced my towel rail very quickly after I contacted the showroom where I bought it to let them know it had broken but was under warranty. I was very impressed with the speed of the replacement.

My shower screen door handle had come loose and I was unable to work out how to tighten it as there were no visible screws. I emailed Aqualux for advice and Richard could not have been more helpful, even sending me a photo with instructions. The problem is now fixed and I know what to do if it happens again. I should add that he emailed back the same day and was very polite and friendly - excellent customer service. Thank you.