Over bath shower screen very poor quality. When I complained Richard accused my plumber of fitting the shower screen the wrong way round. I pointed out the two halves are already joined so could not be put on incorrectly and in any event, the side of the bath was different hence his mistake. The product is unsuitable for households with children, women who don't do bodybuilding or households with old people. Awful product. Awful customer service. Update 21/5 - I'm surprised you don't remember this Richard. You seemed rather embarrassed at the time.

Having had an Aqualux shower tray & cabinet delivered & installed & operating efficiently, I then struggled to register them for the warranty. Richard Hunt could not have been more helpful, delivering customer care that eased the issue smoothly to completion. Excellent aftercare!

Richard was very helpful replying to my query promptly. Excellent service He even got me a discount. Thank you

Had a problem with a shower cabin and could not find anything about it after spending all morning on the internet. Spoke to Richard at Aqualux, sent a picture of the part and he knew straight away what it was. So helpful, I would never had found it otherwise.

We ordered a 1700 wide shower door for a holiday lodge we were refurbishing, the next day delivery was perfect with our limited timescales. Unfortunately there was a minor manufacturing issue which meant we had to be sent a replacement. These things happen. All I can say is that the customer service was second to none, and nothing was too much trouble, with a replacement arriving the next day and the old one collected. Shower door is excellent quality and a perfect fit for our refurb. Thank you Saskia and the team!

I recently contacted the company with a photo and description of a spare part I was looking for. I had previously been on the website but wanted to confirm it was indeed the correct part I needed. The sales support person Richard handled the call efficiently providing links to all parts required and was very courteous and polite. I would recommend contacting this team especially Richard for any queries or advise.

Great customer service. I emailed regarding a replacement shower door hinge which I had been trying to find for weeks. Really responsive over email and provided the guidance I needed to find the right part.

Outstanding after-sales service. I recently emailed Aqualux for details on a replacement part for shower enclosure I purchased from screwfix over two years ago. To be honest most companies seldom even respond to email so I wasn’t expecting much. How wrong I was. Within two working hours I received a reply to my email requesting information on the part. Having provided the information I later received a phone call explaining the part couldn’t be replaced but Aqualux would send a complete replacement shower door, which clearly I’m very happy with. A big thank you to Saskia and Tanya at Aqualux for the amazing support.

Great customer service. They helped me a lot. Thank you

Fantastic and professional support received today from Tanya who helped me with identifying the correct spares for my 10 year old shower..... Great product, great company, great staff ;-)