We have purchased another sliding shower door through screwfix from Aqualux. On ordering this, we spoke to a lovely girl at customer service Aqualux who went above and beyond to help us through the product and delivery. Thankyou so much Faith will remember you.

Reference Faith in Sales Admin. I bought a product manufactured by Aqualux but sold by B&Q. One very small part not fitting. Absolute brilliant support from Faith in Sales Admin. Spare part arrived next working day.

I have been dealing with Richard Hunt in your spares office. To say that he bent over backwards to assist me is putting it mildly. It has been a long time since I had such an employee assist me as much as Richard has. He is without doubt a credit to your business.

We received a faulty seal in a new shower screen and was initially reluctant to send it back - just assumed it would take ages to resolve - so we tried to live with it. Unfortunately, the screen leaked at the location of the fault, so we thought it best to get in touch. Should've done it sooner, as the service was excellent! Tanya sorted a replacement to be sent out to us right away, can't get better than that!

Great fast service from customer services. Also, great that Aqualux offers a spares service, not all Company’s do!

Recently after having a few problems with a shower door, I was in touch with two fabulous girls. Saskia and Hannah both were very efficient and helped to overcome the problems. In today’s life it was very good to be looked after so well. Aqualux should be very proud of them. Thank you girls.

Excellent customer service, Tanya responded very quickly to emails in a direct manner showing excellent product and stock knowledge. Very helpful.

A range of questions answered concisely, within 90 minutes of sending in a request, by phone - as was requested, on a given product and shipping protocol. A welcome breath of efficiency amid the maelstrom of UK telephone services today

We recently purchased a property that had one of their steam cabins,Tanya in customer services was very helpful even though she informed me that it was an older model and they no longer manufactured this item or had spare parts for it. Previous owners had left no product manual on the unit but Tanya kindly forwarded pdf manual, back to the drawing board.

Order out of stock due to recent difficulties. We were e-mailed and kept up to date with the situation. Great customer service, so happy to wait.