Phoned for help registering a warranty. Call quickly answered and I spoke to Faith who was very helpful, polite, professional, and friendly. All sorted quickly and she double checked my registration by asking me to email my receipt through as well as filling in the online form, with confirmation received soon after. Great service!

Excellent support from Tanya as I tried to resolve some issues caused by the installer. (Me!) An absolutely brilliant product, very well made with clear simple instructions. The issue I had was dealt with extremely quickly with no fuss, going above and beyond to help me out. Many, many thanks

We recently purchased a shower enclosure which unfortunately had a fault ( the water repellent coating was on the outside!) The prompt, helpful service received from Richard was second to none and a replacement and collection of the faulty one was completed in a matter of days. The delivery guy was friendly and helpful too. I wouldn't hesitate to use this company again

Tanya gave excellent support helping us with what spares we needed. We are trying to refurbish our shower unit which was bought years ago, we were not sure of the model number, however we emailed the team who confirmed our unit and sent us a link for the spares available. This made it so easy to find what we need with thumbnail pictures of the parts. Ordering was straightforward and payment was made online. Every question that we asked was answered and we were so glad to have the help of a great company and team.... thank you

Really quick and helpful service. I had to contact Aqualux after being confused what spare parts i needed to fix my shower (I didn't fit it). I received such a quick friendly reply who sent me the link to the parts I needed. Highly recommend!

I have just been in touch with Aqualux for advice about buying a new seal for my shower screen. My email was answered straight away (by Richard) and I really appreciate the level of service. (Also, the shower screen which was fitted in 2006 is fantastic and still looks great even after all these years.) Great product, wonderful service. Thank you!

Brilliant service, I emailed a query for a replacement part for a 10 year old sliding shower cubicle and was surprised to receive a phone call promptly from very helpful gentleman Richard.He worked out the model of the shower cubicle from very minimal information that I provided him, he emailed me the picture of the part so I could check it against the original. It was the correct part, he even emailed the link for ordering. The customer service is absolutely spot on. Can't grumble about the price for the parts either.

Installing an Aqualux AQX6 for the first time I wanted to ensure what appeared "common sense" was actually as straightforward as it seemed. Using the online contact option I had only just finished typing when Richard responded by phone to clarify the installation detail. Quite simply an excellent response to support what appears to be a very good product. Easy to install nice clean lines on the door glass and seals well. cant wait to get in and use the shower!! Thanks Richard & Aqualux.

Superb customer service, went above and beyond to help me, thank you!

I contacted Aqualux this morning via email regarding a shower screen that was manufactured by them over 15 years ago (it's in a house that we have bought and it needs a replacement part). I wasn't expecting much due to its age but Tanya responded really quickly, was very helpful and sent me a link to the replacement part that I required. All ordered within 2 hours of sending my first email. If only other companies were this prompt. Thank you Tanya. 🙂