Excellent customer service. I had a problem with a shower cubicle slider. I contacted customer service and spoke to Saskia ADAMS, who was absolutely amazing and very efficient. I was informed that they did not have the spare part in question and i was sent a new complete door. I would certainly buy from this company with full confidence in them. Thanks :-)

Excellent service from the customer sales team. Very helpful with sourcing the parts I needed and confirming the product with images.

Even though I did not buy their product in the end, Richard was excellent in response to my query with accurate and honest answers and I will buy from here next time I have any bathroom requirements as a result.

Bought an 800mm bi-fold Aqualux ShinE 6 to replace a cheap bi-fold that I had bought from VictoriaPlum. What a difference. The Victoria version looked cheap and nasty and lasted less than 4 years before the rollers broke. The Aqualux looks and feels like a quality item. Had a small problem with a seal on the door. Contacted Aqualux and a replacement was shipped immediately without any problems. Brilliant service, brilliant quality. I am happy to rate this company 10/10.

Fantastic level of service from Tanya. I had cause to contact the team after one of the handles on my shower enclosure was faulty. I asked for a replacement which was no problem at all. My initial email was answered in minutes with Tanya offering a n image of a handle to check it was the correct one. It wasn’t but after supplying a photo he correct handle was ordered and is set for delivery. The level of service was excellent and couldn’t be improved. Well done!!!!! It makes a nice change to have a hassle free resolution to such an issue

Within a few minutes of sending an email request for help Richard phoned me back to try and help me sort out my problem. Great to get such a quick response and Richard was very helpful.

Very quick response from Richard regarding a query for a spare part.

Good work from the support team, who with being supplied with the minimum of information of the 15 year old shower, guided through the required steps in establishing the items I required in order to order required parts to complete a update of my shower.

Great customer service.Very quick response. Were able to help confirm the correct spares for a shower enclosure bought a good few years ago. Prices for spares prohibitively expensive though.

I received a most helpful response from Aqualux customer services today when I enquired about instructions for one of their legacy products. The person I spoke with took the trouble to find out whether the information still existed in their archives and then found the person who would be able to access it. All done with a friendly voice, the minimum of fuss and time. This was such a contrast to the more common experience of other company customer service departments only being interested in products in their current range.