user image

Mrs Susan

29 September 2024, 03:08

  • GB

We have very good reception all the…

We have very good reception all the time.

user image

customershakeshaft

27 September 2024, 00:50

  • GB

Easy to arrange

Easy to arrange

user image

John Gill

26 September 2024, 03:50

  • GB

No problems at all after 3 months

No problems at all after 3 months. Installation was quick and efficient, speeds are incredible and prices unbeatable. Highly recommended.

user image

Rob

24 September 2024, 01:48

  • GB

Good connection in rural location.

In my rural location with BT offering only copper cable connections using WightFibre was a no-brainer. Connection speeds and customer service are good. However, we still have an ongoing problem with our landline which is also with WightFibre hence the drop of one star. ...................... Following this review I was soon contacted by WightFibre to discuss a solution to the landline problem. So top marks for service. Thanks.

user image

valerie

23 September 2024, 22:04

  • GB

Friendly

Friendly, helpful staff. Work carried out very efficiently

user image

MRPAULKENNY

23 September 2024, 00:36

  • GB

I was approached by the company to…

I was approached by the company to switch broadband provider, decided to move and was duly accepted, filled in forms for connection grants and was given a connection date. The day came and 2 Wightfibre guys turned up and said that there was a problem with the connection box situated in the roadway, they couldn’t do the job that day. They measured out the distance to the side of the house where the connection box would be sited. I then received another email confirming the new date, then I received another the same day saying Wightfibre would not be able to connect me because their installation teams couldn’t because we lived to far from the roadside! But, as a sweetener we could dig the installation trench ourselves and they would supply the materials! Two Seventy five + pensioners digging trenches, as if they wasn’t bad enough Emails from us asking for reasons, advice, a site visit have been ignored. It seems only those with kerbside homes are eligible. Just appalling, left absolutely disgusted. NEWS It’s 7 days since the Wightfibre post still no contact. UPDATE. WIGHTFIBRE HAVE FOUND A SATISFACTORY SOLUTION. Thanks

user image

CollectPlus Customer

22 September 2024, 18:54

  • GB

A thoroughly professional and efficient…

A thoroughly professional and efficient service. The engineers were pleasant and knowledgeable.

user image

Helen Flux

21 September 2024, 21:06

  • GB

It just runs well

It just runs well. Speed is much faster than my previous supplier.

user image

Alexander Piccinini

20 September 2024, 23:53

  • GB

Service is fast

Service is fast. When you call customer support you get a real person and if they can’t immediately solve the issue they say they will call back and they do! Personally I have experienced nothing but excellent customer service from the Wight Fibre team.

user image

Caroline Hutchison

20 September 2024, 23:29

  • GB

Great service, reliable speed

Installation was fast and clean, broadband speed was up and running straight away giving us the service we wanted immediately. We’ve always had trouble with getting good speed due to the area we live in but Wightfibre delivered.