Excelente Servicio y Atención al Cliente de Glyde Solar
Recientemente tuve el placer de trabajar con Glyde Solar y no podría estar más satisfecho con la experiencia. Desde la consulta inicial hasta la instalación final, su equipo fue profesional, conocedor e increíblemente receptivo. Se tomaron el tiempo para responder todas mis preguntas y proporcionaron explicaciones claras sobre todo el proceso. La instalación fue impecable y se aseguraron de que todo funcionara perfectamente antes de irse. Su compromiso con el servicio al cliente es realmente sobresaliente. Recomiendo encarecidamente a Glyde Solar a cualquiera que esté buscando hacer la transición a la energía solar. ¡Cinco estrellas por completo!
Glyde has made the experience easy
Glyde has made the experience easy, seamless, and faster than anticipated. Great communication and super clean install. Everyone at Glyde has been professional and friendly. Thank you Glyde for proving my neighbors wrong who had negative solar experiences. Glyde has made getting solar a positive experience every step of the way!
This has been a very painless process…
This has been a very painless process so far (waiting on final inspections). The Glyde Project Manager has been with me every step of the way and pleasure to work with. Install crew was great too. Looking forward to seeing the results.
So far everything has gone smoothly!
So far everything has gone smoothly. My installation was completed today. I am now waiting for the inspection to take place and then get it hooked up to the power supply. Everyone that I have interacted with to this point has been very professional.
Worked with Joe at Glyde solar
Worked with Joe at Glyde solar. Everything went as planned, he even helped me get my roof fixed prior to the solar panels being installed. All hooked up now and generating power. Thanks to Joe and all the folks at Glyde solar for a job well done
Extremely Happy
Instillation was easy and done in one day. Joe was really friendly and helpful throughout the whole process! He came to check on the instillation after it was fully complete!
Glyde Solar is an intentionally dishonest company.
I am a medically retired air force vet that was scammed. I've decided it would be morally reprehensible of me to not try and make as many people as possible aware of Glyde Solar’s business model so that other people, especially folks from the nearby military bases and their families avoid this company. Glyde Solar’s business practices, namely the hidden cancelation fee cost, the company's propensity for delays, and the company's tendency to submit last minute design choices all paint a grim picture. One of a company trying to sandwich people between the hidden cost of the cancelation fee, and an ever increasing total project cost. Glyde solar does not disclose the cancelation fee costs during initial contract signing, and the salespeople do a great job deflecting questions asked about the cancelation fee or dismiss the costs as negligible. Glyde Solar will acknowledge they aren’t present with the salesperson so they can’t verify what they did or didn’t say, this is an attempt to push the blame to the customer. It’s your fault as the customer that you didn’t know if the salesperson was being upfront with you, because Glyde Solar isn’t going to monitor the salesperson to make sure they are being honest. When you file a complaint to Glyde Solar, they will tell you they weren’t being dishonest and that it’s too complex to give an estimate of the cancelation costs early on. This suggests that they either delete all their sales and cancelation fee data and thus have no information to average and give the customer up front, or they willfully choose not to disclose this information. They will also tell you that it’s you, the customer’s responsibility to know what they are going to charge in their cancelation fee, despite the contract not listing the cancelation fee costs. The real cost of cancellation is 3500 dollars or more depending on the stage the project is in during cancelation. This number is an average compiled from complaints lodged at Trustpilot, Google Reviews, and the Better Business Bureau as well as my own experiences with the company. There are four items on the cancelation invoice. Roughly 400 dollars for Site survey. 1200 dollars for CAD and Engineering: They are charging you this amount to fly a drone over your house for a minute, take pictures, and then play Tetris with said pictures to figure out how many solar panels they can fit. This gets rolled into the loan and ends up being an obscene over charge in the life of the loan. Permitting and interconnection costs 2000 dollars in most cases. If you complain about this cost being hidden, they will say the customer should be an expert in permitting and solar interconnection and just know these costs. The last item is processing fees, about 200 dollars. Glyde Solar will usually have significant delays in actually installing and fully activating the solar panels. This is corroborated with numerous complaints on Google Reviews, the Better Business Bureau, and other similar review sites. In some cases, in can take up to a year to fully activate the solar panels, with changes in cost coming from double dipping normal electricity bills tied with the solar panel loan, additional inspections, roofing repairs that are made known last minute, or changes in equipment in some cases further leading to delays and potential increase in cost. Glyde Solar also has a tendency to push last minute plan changes onto the customer and then reveal what the actual cost of cancelation is. In my case, the salesperson used a private line to call and push a last minute extra panel and then chose at that moment to reveal the cancelation costs would be thousands. The company's response was to try and gaslight me and say that I was the one who initiated the project change, despite my phone records showing a private call made from their salesperson. More to say, but out of characters. Editing to comment that company reply didn't dispute that they don't show the actual costs of the cancelation fee in the initial contract. They could average their own sales data or average cancelation costs in an area to give people a rough estimate of the cancelation fees in the initial contract, It would be relatively simple and be far more transparent which your company claims is important.
Glyde Solar was the worst company I…
Glyde Solar was the worst company I have ever worked with after spending 70 grand it took them 9 months from the time we signed until they were up and running. No one kept us in the loop of what was happening at one point they had to hire another Solar Co to come in do some work and in hindsight I would never spend that much money for Solar alone and you don’t even get a battery!! So electricity goes out your screwed…I don’t think Solar is all it’s cracked up to be…we had a $170 light bill this month WTH
Glyde solar has been great to work…
Glyde solar has been great to work with. They communicate wonderfully, their work has been high quality, and every step of the process has been smooth.
My solar experience has been a bit of a…
My solar experience has been a bit of a rollercoaster but Kelsie has done an amazing job getting everything back on track. Bobby and Jessie did a wonderful job of coming into a tough situation and working hard to make sure that my system could be functional without being a huge eyesore. I really appreciate all of the hard work that this current team of people has done to ensure that I have a good experience, even though there were some issues with the process to start. These three have gone above and beyond to fix other peoples mistakes and make things right.