The customer service was so poor took about 3 days just to contact the agent on the phone playing phone tag was not what I was looking forward to it like once they have your money you become low priority I hope that's not the way they do business

Thank you Melanie from Freeway Insurance!!! Not only did you make me feel at home, you made me excited to have insurance for 2 cars!! Our family thanks you for being polite, accurate and honest.

Its very unfortunate that am writing a negative review on here. Freeway will send you an email with an attachment that will not let you open. With that being said, I received an email saying my insurance policy has been cancelled, didn’t know the reason because I couldn’t open the attachment. Drove all the way to their agent office in Tacoma and to my surprise, my policy was cancelled because they asked for a proof of address and I didn’t respond. How was I suppose to respond an email with no info just an attachment that won’t open?? I have been told that I have to reapply all over again. Feels like a scam honestly. Sorry to say. Y’all can do better!

0 estrellas a la hora de buscar una póliza muy bien todo pero cuando quieres cancelar una póliza no te atienden las llamadas te pelotean y no tienes con quien hacer una queja por culpa de la Sra Evelyn me cobraron doble una póliza de mi carro

We love Progressive. Yet Freeway staff are rude and not professional. Many years ago when my husband and I got married I went in to be added to the insurance. A few months ago we moved and he did change our address with them yet our mail continues to go to our last address which is becoming a problem. Today I called the 800 number to verify the change and she informed me I'm not on the policy. What? Then she was rude about it. I don't recommend this company to hold your policy. Very unprofessional.

The understanding of a representative whom doesn't know you but and the help is outstanding...

Great service patient understood

I was in need of insurance but my income is very limited right now. The Freeway insurance representative was most helpful and patient with me. She was detailed with what I could get for my income.

It was great Kathy was very polite and helpful

Good on communication and good rate and value