Verified
DO NOT USE! Overbooked & offered alternative for my elderly parents in 3 weeks time
Atrocious company. I've been using Handy for years with no problems and generally loved it. My mother is recovering from a detached retina and my dad has Parkinson's, so I booked a cleaner through Handy 2 days in advance. However, 28 minutes before my pro was due to arrive, I received a message saying: "sorry, your booking has been rescheduled... for 3 weeks time." I am furious that a company could do this at such short notice. I spoke to someone via the chat, who advised they'd overbooked and there was nothing they could do. The fact that they allowed me to book despite too many bookings is offensive, but fine. However, when I asked for a free clean as compensation, I was told: "I can only offer you £10." £10 credit is complete offensive. Handy needs to be more respectful to its customers and understand the impact overbooking their Pros can have. In this instance, it's caused a layer of stress. Do not put your trust in Handy. They will dupe you!!!
Verified
Installing Samsung Frame TV
The guy did a great job. He was friendly, courteous, and careful. He followed our instructions about placement of the TV and worked efficiently.
Verified
Clean & efficient
Billy did a fantastic job of mounting our 77” TV and installing the soundbar. No mess and explained how it all worked. Awesome job, 100% recommended!
Verified
Professional service
Professional service. I would highly recommend.
Verified
Scheduling Issues
Scheduling Issues. unable to handle multiple pros for a job.
Verified
Disappointed
I am so disappointed with the service today. The pro was over 2 hours late, nor she did not bring any cleaning supplies. Nothing, no rags or sponges or a vacuum or broom. The app showed my address incorrectly and when I contacted customer service they did not correct the issue, just saying that the app needs to restarted but it showed the wrong location on both mine and the pros app even after we restarted. Now she was 2 1/2 late. I scheduled during a time my son would be at work so he didnt disturb the service but since the pro was so late, he was off work and needed to be at home to work from his home office. I requested a partial refund but was only offered a $5 credit. When I returned home I discovered that she broke my cleaning supplies hanger getting a broom down and the floor was not completely swept. None of it was mopped at all. I will not be using handy in the future nor will I be recommending the service
Verified
Super convenient and reliable
Super convenient and reliable. Keiron was professional and talented and I would definitely use Handy.com again!
Verified
Great service
Great service
Verified
Couldn’t ask for better
On time, extremely friendly and very efficient. Lovely people. Could not ask for better.
Verified
My laundry cabinet
Todd arrived on time, was friendly, courteous and very knowledgeable. I appreciated his experience and his ability to troubleshoot when the manufacturer of the piece of furniture didn't provide the correct screws.