The items you order always come quickly and are usually exactly as expected.

Bought a ring which said 'in stock' only for them to email saying they do not have my size in stock. I have been issued a refund, but they have still got my size 'in stock' on their website when I add it to my basket again. I bet they are doing this to loads of people to make people chose replacement rings, rather than shop elsewhere. If you only have specific sizes left. This should be made apparent on the website!!!!

Really easy purchase, super beautiful item and gorgeously packaged

Unfortunately couldn't supply my order but offered an alternative and dealt with the sale quickly and efficiently.

Bought a sapphire and gold ring and then a sapphire and gold necklace for my wife and the quality is impressive. She is very happy and they have become her favourite items if jewellery. Prompt delivery as well. Ordered for anniversary outside of London and arrived within 2-3 days.

Misleading delivery timeframe. Order was a birthday gift and was not delivered as promised. It’s a shame a jewellery shop does it knowing many customers purchase gifts for special dates. Not recommend them and will return when item is delivered.

Brilliant experience was very understanding when getting the wrong size for the ring!! Very smooth and replies were prompt would definitely recommend

I am due to get married and spent many hours looking for the perfect wedding ring. I found a ring on the diamond store, ordered and it arrived 2 days later. Great I thought. Upon opening I thought wow this ring is stunning. Then upon taking it from the box I straight away noticed it did not look like a brand new ring. The band was worn, scratched and dull and the ring box was grubby. I immediately contacted the customer service, on the same afternoon that it was delivered. They responded with an email with a link to a download a return note and I sent back the next day, I was assured it would be looked into straight away and they would investigate. At this point I felt disappointed but thought they did reply quick so felt confident they would rectify. Not so, That was well over 2 weeks ago. I have chased and received copy and paste responses. I raised an official complaint and I am now dealing with Aleksandra the complaints team leader who assured me that it is being dealt with as a priority and a new ring would be sent. No updates. 5 days ago I was told it is with their senior jeweller and that she is waiting for an update and she should hear back at any moment and give me an update . That was the last I have heard from them. Bearing in mind, I was sent a ring that was in dreadful condition and the same ring currently being listed on their website, in my size, In stock for next day delivery I am appalled. Iv now asked if they can refund and I will go elsewhere, but once again so far no response. I am very feeling uneasy about how this is being dealt with. A wedding ring is a special piece of jewellery. This whole experience has been horrendous. I have no ring, no piece of mind and to make matters worse I paid a deposit and have a finance plan in place that I am now due to start paying and no ring. If you receive a perfect ring and do not have to bring up any issues I’m sure your experience will be different but my experience has been horrendous. I am really stressed, it’s not how I imagined purchasing my wedding ring would have gone 😓 I wish I had never purchased from this company. If I am able to share photos of the condition I received this ring in on here I will. I would hate anyone else to have this same experience.

Quality of product is great. Looks fantastic and fits great, thankyou. Keeping customers upto date on how the build was going and wasn't on time not so good. Overall mixed feelings on the situation

Delivered so fast and it was amazing