Brilliant Service.

Ordered an item for a birthday present. Sadly shortly after my order I received an email to notify me that the item was out of stock. Why has the website allowed me to order this? Very slow at email response. An item was located currently being hallmarked. Several times I explained I needed this item for 27th January. DPD are delivering it to me tomorrow, 28th January. Awful service, avoid at all costs.

Good company, very prompt response. However. Items listed may not be available. This then has a knock on effect. Unable to deliver when the website says they can. On purchase you are told delivery will be a special courier and a pin will be provided to receive the items. Courier is royal fail, who left item outside on a door step. With no signature... shocking

There is a beautiful lady posing with various rings on, this is to show you how big they actually are on the finger. They also have little videos showing them supposedly in real life, I went through each and every ring with great detail, sizing up the actual ring itself when it is on the finger, for height and width and just the colour of the stone itself, to get an overall idea of what you are actually buying. I like big rings and the stone itself is a ruby and I looked and looked at it, compared it to the other rings with rubies and decided this one was the best in colour and size and just right for me. Unfortunately, it arrived today, and to say im disappointed is an under statement, I feel that what I saw online, is not what it looks like in real life, and when I took it out of the box, I thought were is the ring, this looks very different in real life, and the colour is awful, I have a ruby and diamond eternity ring, it was expensive but boy, the rubies are dark and the ring is beautiful, so I was excited about receiving this ring to go with it, but it just looks cheap and nasty against my eternity ring, what a shame, another ring that will live in its box, awful. We sent the order and we didn't hear anything, no emails or letter saying anything was wrong, it hadn't arrived, so we rang the number that is online and we listened to the VT and pressed appropriate numbers to what we needed, didn't work, we tried 3 times, then tried all the other numbers and none of them worked, so we are then thinking oh this is bad, then we get an email saying the ring size was not included on the form, but you couldn't send the order without the ring size, so I don't understand, anyway we got a phonecall and my husband gave the ring size and we got a number for the postman when he delivers. So we have waited another week for the ring to arrive and it came today. My view is not good I'm affraid, and I would never buy from The Diamond Store again, I just feel ripped off, sorry Diamond Store, but that is how I feel at this time, we both feel the same, to the point of my husband apologising to me, I told him it wasn't his fault at all, Bless him. Anyway, I cannot tell you to buy or not from them, this is just my opinion i'm affraid.

Quick delivery and good product

Excellent service and very quick delivery

Great customer care, regarding issue with address details. Responded quickly and dealt with the issue. Delivered within 3 days of purchase, fantastic overall service provided.

Excellent service, placed an order and received my purchase within days. The bracelet is beautiful and met all of my expectations. Would definitely recommend the diamond store to friends and family.

Very pleased with my purchase

Very quick and easy simple to use