Great customer service . Ring just as advertised, stunning . Packaging was luxurious. Delivery updates and security of delivery excellent.

Very fast delivery and high quality product - I got what I wanted and when I wanted.

Very quick service great product .

Very well packaged lovely to receive it like this this is actually not for me. It’s for my daughter-in-law. My son is proposing to her so yes it absolutely absolutely fantastically thank you.

My engagement ring broke, the diamond came out of the setting due to one of the claws breaking. I only got engaged on 16/11/2024, so the ring was on my finger for just short of 2 months before this happened. To say we are VERY disappointed with customer service. We made the company aware of the damages on 09/01/2025. We returned the ring like they asked so that they could look for themselves. We received a reply on 30/01/2025, claiming that the cause of damage was due to no fault of my own and it was a scrape/knock that caused the issue. They could not fix the ring, but offered a ‘brand new like-for-like replacement’, however we would have to pay a fee of £300. We replied on 30/01/25, extremely disappointed. The ring wasn’t even out the box and on my finger for 2 months. Great care was taken with the ring. I asked for someone else to take a look as I was not pleased with the outcome. On a ring valued at over £2,000, this should not be happening. The next reply was received on 03/02/2025, with a better solution that as this occurred so early on. They were proceeding with replacing the ring at no extra cost. As it should be. We replied on 04/02/2025 asking for all tracking and delivery details so that we could track it. We are yet to receive a reply. We have sent yet again another email on 14/02/2025 asking where we are with the situation and again if tracking details can be sent. If no reply within the next 7 days we will be taking this further. I am so disappointed with our experience. For what is meant to be such a happy and exciting time in life, for us has become quite upsetting. I really do hope the matter will be resolved, however nothing else will be purchased from The Diamond Store.

From ordering to delivery, was a pleasure to deal with the diamond store. I bought a ring in 2016, from the diamond store and it's looks as good as when I bought it.

Great product and price. Easy buying process and quick delivery.

From the initial day when my Order was placed with the TheDiamondStore I knew I am dealing with Professionals. Absolutely Everything went clockwork. I will not hesitate to re-order/recommend TheDiamondStore. Thank you.

Great Overall Service, would highly recommend using the diamond store. Instant communication once order was placed. Informed of delivery details via DPD and delivered securely with no issues. Very happy with the product and service.

Bought a friend some diamond earrings for their birthday. DPD managed to lose them on delivery and told me I had to contact the diamond store for them to raise an enquiry which would take 6 working days, meaning they wouldn’t get here in time for the birthday. Yass in customer services was AMAZING! Managed to get me a new set delivered the very next morning. Just brilliant customer service and a really lovely set of earrings!