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Ashley Miller

26 May 2024, 23:09

  • 1 Review
  • GB

Verified

Hideous quality avoid at all costs

The quality of these doors is absolutely hideous, I have ordered two sets of French doors and a bespoke window, EVERY SINGLE pane of double glazing has horrendous marks on the inside of the unit, finger prints, lines of dots from some sort of machining process, haze marks from tempering, and general dust. Apart from the very slow responses to my emails I couldn’t fault the company at first as they agreed to replace all the glazed units in the French doors, however I had the doors fitted by window fitters, so it will cost me to get all the units replaced. The bespoke window arrived later on so I have tried fitting this myself however it has taken me 2 hours to install one pane of glass as I’m not a qualified window fitter. As soon as I had fitted the glass I cleaned it off and lo and behold another mark on the inside! So I have two options, spend 24 hours fitting 21 new panes of glass myself + however long it takes me to remove the old panes or pay someone to come and do it. This will be of huge expense to me yet when I’ve asked for compensation for the inconvenience and cost of disposal of glass and replacement they have only come back with the offer of picking up the old glass once the new is installed. It is impossible to know until the units are installed, cleaned and a certain angle of sunlight is shine through the whether there will be marks in the inside. You would expect that there would be some sort of quality control at the factory but clearly there isn’t. I appreciate this is supply only but I have been given faulty products and not just a one off, there is clearly something fundamentally wrong with the manufacturers who supply vibrant doors and climadoor which is 100% not my fault and should not cost me money. Make of it what you will, but after having two separate orders with 21 panes of glass I’m pretty sure I haven’t just been unlucky. I would avoid anything manufactured by them at all costs.

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Emma Holland

24 May 2024, 16:12

  • 1 Review
  • GB

Verified

Great doors at a great price!

Easy to order, quick delivery and excellent doors and fittings. The price was way less than any other door supplier as well.

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Stuart Mason

24 May 2024, 13:57

  • 1 Review
  • GB

Verified

Good display room provided clear idea…

Good display room provided clear idea on what we were looking for. Home delivery team were punctual and polite.

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derek_744

22 May 2024, 22:01

  • 1 Review
  • GB

Verified

Great service

Great service, great product. Will use again, thanks

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Trevor

22 May 2024, 15:07

  • 1 Review
  • GB

Verified

Quality products with good pricing

Quality products with good pricing. Great company to deal with.

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David Law

22 May 2024, 14:12

  • 1 Review
  • GB

Verified

Quality doors

They stayed in touch to keep updated on delivery and time slots . Doors excellent quality

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Michael

21 May 2024, 23:42

  • 1 Review
  • GB

Verified

Quality door

Quality door , ideal great having the 20mm lip for trimming , delivery arrangements were spot on

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Ravi M

18 May 2024, 05:17

  • 1 Review
  • GB

Verified

Not good

Not good. There is no support post sale

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Shellah Ali

15 May 2024, 23:57

  • 1 Review
  • GB

Verified

Unprofessional Organisation!!

Were kind enough to save my doors for quite a few weeks.. and I appreciate that their returns policy is 28 days…I did ask the question before I purchased the doors re exchanging over the 28 day policy and they said it wouldn’t be an issue! This was a verbal discussion… However, the renovations took far longer than expected.. I purchased 8 doors at 30” and 2 doors at 27”…. I just needed to exchange the 27’s to a 30”… I emailed and sent in the photos after speaking with Jake ( very polite lad) so they could see that the doors were intact which they were and still in the original wrappers which they could clearly see on the pictures. Unfortunately the sales team replied back and said that I had gone over the very strict 28 day policy so they couldn’t exchange them!! I think it’s a real shame as I have other renovations and they have lost a valuable customer and I wouldn’t ever recommend them to anyone!! I have now had to cut the door casings down to fit these doors which I didn’t want!! Please don’t buy your items too early if you are renovating!!

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scarlet wang

15 May 2024, 16:24

  • 1 Review
  • GB

Verified

Excellent supplier

The website is easy to navigate, the staff is friendly, the order is simple and the delivery is will infomed, the products are good quality.