First class doors and prompt delivery on time no issues at all can highly recommend

I had advice from Vibrant doors before I placed my order. Good advice. The ordering procedure was easy. Delivery was pretty quick. After sales assistant was good. The doors are of good quality. The one minor niggle I have is their instructions on how to put them together. I am sure they are perfect for an experienced carpenter. However I am an experienced DIY person. I struggled to decipher the drawings. Having said that I would still highly recommend the company and the doors.

Fast delivery and great customer service, they know all about the products that they sell.

Ordered 8 unfinished Climadoor internal oak doors across two orders. Both deliveries were received in a timely fashion and the doors are as expected. However - the second delivery I was suffering from Covid and when I tried to rearrange the delivery to protect their delivery drivers I was told I would have to pay delivery again to change the slot. Isn't it great to know the delivery company care so much about their employees so as to risk them catching covid/ rinse the end user of additional cash! Sadly I ordered two doors of the wrong size. That is entirely my fault but the doors are still in their original packaging and undamaged. The returns procedure is frankly ridiculous in this situation. Unless you notify them within 14 days of the delivery that you intend to return a product - you are stuck with the goods. In my case only one of the doors falls outside of that period and paying a courier to collect a single door is a significant chunk of money which could go towards the replacement door. I accept this is my problem to solve however, given the doors are in exactly the same condition in which they were received I would have thought having spent quite so much money with this company, that Vibrant Doors would be helpful to assist solving this. Sadly not - When I attempt to phone customer services/sales I am left on hold for so long that the call cuts out. And emails go unanswered. Now my only recourse is to try and sell the doors myself. Good Products - Terrible Customer Service and a very expensive error!

The door was delivered damaged twice, the replacement was not delivered when we told it was going to be

hello , please be warned you must accept delivery on the day and time they choose if you try to re arrange a suitable time they charge you again , I cancelled because i wasn’t going to be home they won’t refund in full still waiting had to chase 3 times

I live in the North of Scotland. Vibrant doors delivered my order within 7 days, bang on time and at a huge discount in comparison to a local supplier less than half a mile away !

Excellent service all round easy to order, prompt delivery and quality product

Always helpful, kept me informed of delivery and good support when there was a problem

Pricing was good communication was excellent.