Delivery was excellent but the instructions were extremely poor. When I called customer services although the call handler was very pleasant, when asked for better instructions to fit the door she sent a video of someone opening the door. I thought at first it was a joke but ohhhh nooooo it wasn’t. I would not recommend vibrant doors unfortunately.

I was recommended the site by friend. After placing order read the reviews on trustpilot and was worried. But i thought i would give them the benefit of the doubt. Order came on time but incomplete as courier depo damaged frame. Contacted vibrant doors and spoke to Ethan. Sorted the issue. Other staff were not as approachable. Ethan kept his word and was updated with order. Downside was door-set has no instructions. No accessories.

Good arrived on time and as per the website. Lovely doors, they look stunning. Very happy with them.

Great door, looks stylish and lets lots of light through. Long lead time though.

I ordered two doors both arrived damaged, issues with delivery and customer services tried to shift the blame to me on 2 occasions when discussing these issues with them. Even though I was provided with a partial refund for both doors, the service and experience was not a good one.

DO NOT USE. They do not take responsibility for their orders, and their customer service is a joke. WISH I HAD USED HOWDENS INSTEAD. ... And in response to your response which is another joke. There was no fitting instructions with the door and there was no fitting instructions with the latch. I had to get another door because the carpenter was due to finish and it would cosf me again to get him back, your company kept delaying your response despite your repeated promises. Perhaps delaying tactics. If you had responded as swiftly as you did to my review.... .... Your company is a car crash.

Delivery was superb. The driver was extremely helpful. The only downside is the slight difference in colour of the fire door versus the normal door

To begin with the customer service from Ethan was really good but after paying for the doors and receiving them, it went down hill. I had a complaint about the glazing as it was warped with ripples on 6 out of the 12 panels. I had to chase numerous times and it finally came down to the supplier saying they’re fine, so they’re fine. Shocking. They were not fine! I have still not received the cill end caps after they sent incorrect ones, so my order is incomplete. Such a shame as it’s a simple task. Katherine I’ve sent you another email, can you please respond and get the correct ones to me. I had read the reviews of this company prior to ordering and realised I was taking a gamble. If you have high standards I would not order from this company and pay the extra with another company. Had the glazing been ok and correct end caps had been sent with my doors then I would not have been leaving this review, the metal doors themselves are fine and a good quality

I ordered and paid for nine doors but at this point have only received eight. Not sure how good a review you are expecting from me??

We ordered 1 door & it was faulty. They did offer to replace it but only with a 2 week wait . Ensure you check thoroughly within first 48 hours otherwise they will not exchange doors.