Nustay came out on top earlier in the year when we booked accommodation for a June trip to Barcelona. Following the Worldwide impact of COVID 19 Nustay,s customer support team stepped up to support us with a voucher code for the full value which we can use for future travel plans. We are most grateful for the outstanding service provided by the Customer support team and look forward to a time when we can all make travel plans again.

I will really trust Nustay for a booking in the future. Because of covid19 I had a problem with my booking and they did their best to solve the problem.

I booked a stay in NYC for COVID response. My contract with the company was cancelled by day 2 so I needed a refund for the hotel stay that was paid for prior to my contract cancellation. Nustay worked diligently to process my refund back to my credit card. It took about 3 to 4 weeks to process due to the limitations that have arise from COVID. They kept me informed with every move, responded to my emails within hours, sometimes minutes. I could not have asked for a better team throughout this process given the circumstances.

I recently contacted your customer team and you helped me very much. I am very happy and pleased that you had refund me all the money thrue the voucher you had sent to me. And with all my pleasure I will recommend you to my families, all my friends and business partners. Me and my housband, we love to travell very much all over the world, and we are planning much trips in the future. Doing business with your company is a new and very possitive experiance to us. We wish you good luck in your future business, and of course us on our next trips - with you. Greetings from Croatia ! With best regards, Lidija Tomicic

Informed I would receive refund within 21 business days of cancelling (due to Covid-19). Time has now elapsed. Still no refund. Still no communication from Nustay about when to expect. Will not use again, and will advise friends and family to avoid as well.

Thank you Tatiana for replying so promptly and the offer of a full refund.

Through these tough times i thought you gugs handle my refund really well. Yes it did take a while and i totally understand that. I was very happy with the fast replys keeping me updated.

Our booking was postponed due to Covid-19 & this company couldn’t have been more helpful. They replied immediately saying they would get back to me but maybe a delay due to the hotel not responding. Which of course that’s to be expected? so was shocked to find an email from them just a couple of days later. Not only had they managed to change our booking super fast they sent one of the most beautifully worded emails Ive ever received, so much so that I actually forwarded it on to my manager (I work in customer services) our friends who booked through another company did NOT receive the same helpfulness as we did & have actually had their booking cancelled now, so we will definitely use NUSTAY again! Thank you for being so fab in these unprecedented time’s.

Very good price and we enjoyed Hotel Milano in Rotterdam a lot!! Nice room, yammie breakfastbuffet and very friendly people. Thx!

I wrote to NUSTAY for a cancellation in 1 month time (we already know we cannot travel abroad next month due to coronavirus travel restrictions). I received NO ASSISTANCE whatsoever, just an automatic message telling me to write AGAIN 1 week before travel date, where I imagine I would be told "The hotel says it's too late to cancel anyway". Extremely bad customer service, worse than any other online travel operator (the others let me cancel for free).