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Scottish Maker

24 October 2019, 15:06

  • 1 Review
  • GB

Verified

Same as other reviews

Same as other reviews - advertised price £245 price at booking £390. I understand their premise of a dynamic pricing model but a 62% increase between query and payment is not acceptable or believable.

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bernard

23 October 2019, 20:28

  • 1 Review
  • JP

Verified

charged me twice for the same room

charged me twice for the same room. Clearly a mistake. Nustay is never to be trusted.

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Tom

21 October 2019, 08:39

  • 1 Review
  • AU

Verified

Don't even bother

Don't even bother. Price not upheld, they claim it's due to dynamic prices but doesn't seem anyone can get the price they originally quote. Total scam and avoid at all costs UPDATE: Typical BS reply from NuStay. Copy and Paste reply saying about dynamic pricing again but it is not! Look at all the 1 star reviews. AVOID

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Bernie

17 October 2019, 07:06

  • 1 Review
  • AU

Verified

Nustay are "Bait & Switch" Swindlers

Nustay are classic exponents of "Bait and Switch" Advertising. They will advertise the cheapest rate on Metasearch sites such as Tripadvisor and then when it comes time to book the rate they pretend that the rate has just sold out (after capturing your credit card and personal details). I have tested this theory over 50 times in the last few days across multiple properties and metasearch, and recorded the sessions as evidence. Nustay will respond to these claims here as if it's a technical issue from hotels and providers - this defence is entirely inaccurate and implausible, and getting repetitive here to the point that it can't just be glitches

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Harry

16 October 2019, 17:23

  • 1 Review
  • GB

Verified

Crooks- reported to watchdog

Crooks, advertise a cheap price then try to trick you in the final checkout by asking if you will accept a massive hike. The accept button massively highlighted. Edit: Don't lie in your reply. You have an API to find live room prices. After you hiked up the price on the hotel, I deleted my cookies and tried again with the same result. Your developers have been told to deliberately show lower prices than those available. I can prove it and have forwarded it.

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Mike Wright

11 October 2019, 16:09

  • 1 Review
  • GB

Verified

Scam

Scam. repeatedly offers low price all the way through the booking process until entering card details then asks if it's ok to double price. Dishonest and will recommend to all not to use.

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Katherine Marshall

10 October 2019, 18:39

  • 1 Review
  • GB

Verified

Once you press "book" they double the…

Once you press "book" they double the price of the hotel room. Do not use.

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Jorge

08 October 2019, 04:01

  • 2 Reviews
  • ES

Verified

Un engaño

Un engaño. Reservo en su página web y dejo mis datos de mi tarjeta de crédito para una reserva por 69 euros en el Hotel Exe Tres Cantos. Al rato me envían un email diciendo que el precio es 107 Euros! Menudo engaño. Este el el texto de la reserva: "Su reserva ha sido confirmada y ha conseguido con éxito una estancia en un hotel a un precio increíble. Le enviaremos un correo electrónico con toda la información que necesita para registrarse. Si no recibe un correo electrónico dentro de 5 minutos, por favor revise su filtro de spam y correo basura. ¡Esperamos que su estancia sea fabulosa!" Sin embargo, en el email me dicen: "The updated price is 107 EUR. If you wish to proceed, you will receive a unique payment link and the confirmation will be sent to you after the payment is complete." ¿Cómo puede ser que me informen que la reserva ha sido confirmada por 69 Euros y después, si la quiero tengo que pagar 107? Una vergüenza, un engaño, un timo, un descaro tremendo Es un engaño confirmar una reserva por un precio y luego querer cobrar más. Se pueden inventar cualquier disculpa el hecho es ese, me han engañado: "Su reserva ha sido confirmada y ha conseguido con éxito una estancia en un hotel a un precio increíble". !Mentira! Ni reserva confirmada, ni precio increíble. Es bueno que lo sepan otros clientes. Han usado la famosa técnica de ofrecer un precio y que a la hora de pagar sea un precio mayor, casi el doble.

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Sharon

07 October 2019, 06:33

  • 1 Review
  • GB

Verified

Advertised a rate and then AFTER…

Advertised a rate and then AFTER entering CC info said wasn't available. Advertised rate continued to show up online. Don't trust this company.

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Tim

06 October 2019, 12:48

  • 1 Review
  • AU

Verified

Advertise 1 price then after you enter…

Advertise 1 price then after you enter your CC details inflate the price much higher than the competition. Don't waste your time.