My Wife and I booked a getaway at a hotel in Myrtle Beach with our children. We expected to have a room with double beds upon arrival to our hotel, but found out quite the opposite! The front desk assistant informed me that we had been booked for a room with a King size bed. I told the person that was incorrect, and that we needed a room with 2 beds. He said that we should contact the third party company (Vacation Offers) we booked with to have them make the changes, and when we tried to call them, we could not get through because it was after 5pm on a Friday. Why a company like this does not have an after hours number to handle after hours concerns beats me, it only shows how unprofessional they are!! What makes all this worse is that today when I did call and speak to an agent, that person told me that they could not issue a refund because they already paid the hotel for the room. They disregarded the fact that they wrongfully booked a family of 4 into a room with 1 king bed. And that I had to sleep on the floor on that first night. Very shady and crooked behavior, they refused to make the situation right!! On top of all this, no one from their company was at the 9am presentation the next day!!! Stay away from vacation offers. This is truly a Utah scam!!!!!!! JS

Kindness and professionalism.

I had an amazing experience with my representative Lanette. Everything was a bit overwhelming and questionable but she assisted me with my questions. She took her time with me and I appreciate service as hers. She also wasn’t feeling well & did not allow that to prevent her from going the extra mile. I am happy with my Rep. Thank you

Not all relevant details were provided the salesperson. Ex., mandatory presentation is at a different location from the chosen hotel and a $300 fee is charged if not attended. The number of hotels available for reservations was not really adequate, and additional fees, taxes, parking charges were not disclosed as they should have been. Not thrilled at this point. We’ll see how it turns out.

It was a great show and they all were super talented

Everything is nice and easy and very friendly

We enjoyed the location of the hotel and its amenities. It would have been better if our stay was in one of the rooms the property was trying to sell as a timeshare!

Erin and Emily were very helpful and patient with us! Thank you ladies!!!

No pressure, but it was a offer we couldn’t pass up

Representative was helpful. I was disappointed that options for Cocoa Beach and Dallas were unavailable.