Verified
Liz was great!
Liz was great!! Checked hotel options for multiple dates and gave date suggestions. Really appreciated Liz patience while trying to find travel dates.
Verified
My trip was wonderful
My trip was wonderful. I had a nice time in Las Vegas. Now if you only clear up the charges you charged to my credit card. They were duplicate charges for my trips that i agreed to buy. You charged me twice, $398.00, and $300.oo or so and $1,000.00 or more. Please correct these charges on my credit card ending in 5857 and I'll be a happy camper. I pray all of my trips are on my email like I was told at the presentation and when I bought the package. If not I'll be in touch. Thank you for your help in these matters. Lula Harris-Coleman 1-310-908-4994
Verified
Give Carissa a raise…
Carissa was very helpfull and patient helping me pick out the best dates for me.
Verified
SCAM - LIARS - Do not purchase
My review is a -10, not even a 1 star! I am a professional and an avid traveler. I purchased this vacation club because they put in my contract that I could use my $4000, purchase price as "travel credit" toward my next trip. I clarified that I could use it for hotel (or weekly rental) and airfare and rental car. They assured me yes so I purchased KNOWING I was spending that money anyway on my next trip, so why not give them a try. SCAMMM! RUNNN! Now they have CHANGED their tune and say that I have $4000 in "Hotel Points". My contract has no limitations or exclusions whatsoever. THEY LIED!! When I go to reserve a hotel stay, it only allows me to use a limited number of points ($200 ONLY for a $2500 weekly room) If I upgrade my room to a higher priced room, the $points I can use GO DOWN! I have called Nannette four times and she is not calling me back. The previous lady on the phone, said to me "Nanette can't do anything for you anyway. Her calling you won't change your points." I WILL get my hard earned money back. Thank God I used a fraud protection credit card - they will get me a chargeback. BTW - the reviews on here are FAKE. Oh and the wonderful concierge service they have? Those people are in INDIA and don't even know about the places to travel. Very hard to understand their accents and broken English. They are not a concierge, they are only able to tell you how to search on their website. WHAT A JOKE!!! DO NOT USE THIS COMPANY!!! Oh and when I was actually comparing hotels prices, airfare and rental cars, there wasn't a savings. ANOTHER LIE!!! ITS NOT A VALUE in any way - JUST A PAIN and a SCAM!
Verified
This is a scam I go to Vegas a lot…
This is a scam I go to Vegas a lot somebody hacked me I called the hotel Rio I told them I am a card member in Vegas if you spend there buy a card it’s comp room I showed these fraudsters the truth I only pay resort fees at the Rio if I chose to stay there how Vegas works if yo I go get there spend money rooms Cost 10 to 25.00 those deals with taxes you will pay on average with resort fees 70 to 75.00 a night the resort fees is expensive I go there very cheap did not noon with them they threaten me by email saying they will charge me 300 bucks and other fees what they don’t know in any court room I’m a card member at Rio Las Vegas I only pay resort fees I contacted the Rio they did book the room so I put a block on them meaning they can’t charge any amount of money Rio told me to do this you can’t cancel because it was booked by them but you can get protected they will switch it when I arrive on my card for points I told them I can’t stay until Monday rio offered me help with my plane ticket and was willing to get me out Sunday help me out so I get home for work on Monday although I don’t want to go never booked it they are very nasty people who use illegal tactics reported to consumer affairs I reported them to Las Vegas pd and courts for not cooperating I’m stuck with the room can’t get out of it but a block on additional charges by them on my card they can’t charge me anything more but I’m stuck with the room my flight was on July 5th but not it be the 6th
Verified
easy to reach to customer services fast…
easy to reach to customer services fast and understandable policies and transactions, Emily is very professional answered my all questions patiently and respectfully, complete my transactions fast and smooth
Verified
Reservation staff was good
Reservation staff was good. However I signed up to go to Virginia Beach. And they don't cover Virginia Beach.
Verified
Todo
Estoy esperando el rembolso de los 120$
Verified
She was so patient and kind
She was so patient and kind Very Knowledgeable as well
Verified
Person was very informative and helpful…
Person was very informative and helpful on finding a hotel that suits us.