user image

Tyler

03 August 2024, 06:38

  • 1 Review
  • US

Verified

SCAM ALERT!!!!!!

These ppl are complete scumbags and they know it. It looks like they use friends and family to write reviews because this is a total scam. There's literally a documentary on how companies like this steal from people. PLEASE READ THE RULES!!!!!!!!!! This company will literally fight you over $$$ and Canceling, and any company that works in that manner is not a decent company. The people that do this know exactly what they're doing to ppl. I never finished my reservations, signed a receipt, or confirmed my transaction and they didn't care. My next email will be to the Better Business Bureau (BBB) These are not good ppl and there is a special place in HELL for ppl that act on this kind predatory behavior.

user image

Don Crossland

02 August 2024, 20:38

  • 1 Review
  • US

Verified

Vacation Friendly

On my first call I was informed of several options. On the second call I was able to book easily. Both times I was on hold less than a minute and both operators were friendly, professional and courteous.

user image

Roy E.

02 August 2024, 05:28

  • 1 Review
  • US

Verified

They Lie a lot

I was told that I would NOT have to attend a presentation. My requirement would be to just rate the resort. In addition, I was told that I would receive $250 on a prepaid gift card after I completed my rating. Once I paid for the package and received the confirmation email, it was total different that I was told. Not only is their a presentation requirement, In order to receive my $250 gift card, I would have to attend 2 additional presentations. When I called to speak to a manage, I was told that they could not transfer me to a manager, but I would have to hang up the phone and get another representative on the phone. (Who is not a manager/supervisor) They basically refused to allow me to speak to a supervisor.

user image

Cheryl Maddox

01 August 2024, 22:53

  • 1 Review
  • US

Verified

Emily was Wonderful!!!!

Emily was Wonderful!!!!

user image

Ron Milo

01 August 2024, 10:54

  • 1 Review
  • US

Verified

Karis was great and very helpful and…

Karis was great and very helpful and answer all my questions. She was very knowledgeable about the process.

user image

Elisa Sutphin

01 August 2024, 09:40

  • 1 Review
  • US

Verified

We had so many questions.

We had so many questions. The person we spoke with Liz was so very helpful. Nice. And personable. Answer all the questions I needed to start making decisions! I’ll talking to you soon!

user image

Lloyd Armentrout

01 August 2024, 02:35

  • 1 Review
  • US

Verified

Airn was very pleasant over the phone &…

Airn was very pleasant over the phone & filled my request

user image

Alex Bernier

01 August 2024, 02:22

  • 1 Review
  • US

Verified

I had such an amazing experience with…

I had such an amazing experience with this company from beginning to end. The supervisor did their best to work with me when my package had expired. They gave me all my vacations back plus some and I even got a substantial discount for being a preferred traveler and an existing customer. When I went to book I got the first dates I requested. I received my email before I even got off the phone with the legal and verification department along with a confirmation number and their customer service and booking numbers to call whenever I needed. We stayed at a BEAUTIFUL Westgate property and my family had such a memorable experience. Thank you guys so much!!!

user image

Yukon Dots

01 August 2024, 02:14

  • 1 Review
  • CA

Verified

I had a great Customer Service…

I had a great Customer Service experiences with both Sarah and Carris on different occasions. They were both respective and helpful in helping me navigate and book my vacation. Their services are excellent. Thank you.

user image

Sandy Tyler

31 July 2024, 07:05

  • 1 Review
  • US

Verified

Consumer gets their info sold or made public and people ty ro scam you

someone called me on July 25, 2024 ,Informed me that our package at VO was expired. They told me I would get back all the package and then some more things . Very surprised because I was just at presentation in February. Some how they talked in to giving them $498.00. I called the phone number they gave me , I found out from a very nice lady by the name Carris. That my membership never expires. She was kind enough to send me info on my package that was not expired. The people that called me said they were from Travel Select Group. Please don't give my info to anyone they mislead me for more money.please email me to remove this