I ordered flowers to be delivered to my partner on valentine’s day - over a week in advance and they never arrived. I paid a lot of money for the arrangement and additional parts of the order and customer service has been no help at all. I’m so disappointed, I feel like i’ve been scammed.

love flower and easy to order hope my friend will love them will use them a gain

Great deal on the flowers but the hidden cost for delivery, flower size, card message end up making the discount a farce.

I ordered a bouquet of roses from Prestige Flowers to be delivered on Valentine’s Day—a date that was clearly stated and selected at checkout. The flowers did not arrive on time, completely ruining the intended purpose of the order. When I contacted customer service to request a refund, I was met with copy-paste responses that took zero responsibility for the failure to deliver on the promised date. Their excuse? They don’t actually guarantee delivery on the date you choose, despite allowing customers to select a specific date at checkout. Instead, they blame third-party couriers and claim that as long as the flowers eventually turn up—even if it’s too late to be of any use—they consider the order “fulfilled” and refuse to issue a refund. After multiple emails, they flat-out refused to resolve the issue, telling me to dispute the charge with my bank if I wasn’t happy. Their lack of accountability and dismissive attitude towards their customers is shocking. If you’re thinking of ordering flowers for a special occasion, do not trust Prestige Flowers—there’s a good chance they won’t arrive on time, and if they don’t, you’ll be left with no refund, no compensation, and no support from their unhelpful customer service team. I highly recommend choosing a more reliable florist that actually cares about delivering on time and values their customers. I won’t be using Prestige Flowers again, and I’d strongly advise others to avoid them at all costs.

Waste of time and money. Ordered Valentines Day Flowers a week in advance. Told they will be delivered on the 14th, waited in for the delivery. Did not arrive. Wanted a refund for the delivery - was told no and denied it was their fault. Why other a service where you can get request a date if they can’t deliver. I’m sure that would be false advertisement. Not forgetting we had to wait in on Saturday all day for the delivery to arrive very late afternoon! When the flowers came they had brown on them, so not fresh! Customers services is useless and just offer a free delivery - like I would be using them again. Moonpig all the way

I received a Valentines bouquet ordered by my partner - he said they cost approximately £40 but these are the worst bunch of flowers I’ve ever received. The roses are wilted - I received 5 roses, 2 Lilly’s and a few twigs (most of the leaves had fallen off, or snapped off) so unfortunately the majority went in the bin. My partner sent in photos and asked for a refund but Prestige Flowers refused. Please avoid using this company, you can find nicer flowers in Adli or Lidl for literally a quarter of the price!

Arrived as stated. Beautiful flowers

Very pleased with all my orders flowers are lovely and last a good time and the gifts are good too

perf thankyou

DO NOT BUY. Really really bad company. I ordered a large flowers for valentines and got a medium, which is fine human error happens, but the flowers looked absolutely nothing like advertised. It was empty and looked depressing. Contacted customer service and all they would give me is £5 credit to make up the difference in price between medium and what I bought large. Absolute stupidity. I don’t want credit for a company I don’t want to buy for again. I tried getting this across but they just didn’t care. So turns out I spent £45 on the wrong flowers that was absolutely awful (where I could have got cheaper and nicer from Tesco!) and I got nothing back. No refund. No apologies flowers to make uk for it. Nothing. Just a rude customer service person and a terrible company. DO NOT buy from here. So disappointing to spend £45 on literally nothing. Even the medium that I received for £5 less was terrible. Four roses. Hardly any babies breath (a couple stems were broken already) and that’s it. Terrible. Scam. Don’t buy!