Great guy, helped me with a fair and fast currency exchange, totally recommend this place

need to mention this ,I used Ace-fx in London Bridge to exchange 1500€ and Ray was really helpful (place was really crowded and he took his time into helping me )my English is not so good :) ..highly recommend this exchange..A+++

Exceptional service at Ace-fx in London Bridge! Ray went above and beyond to assist me today. His expertise and friendly demeanor made my currency exchange experience seamless and pleasant. Highly recommended!

I didn’t read the reviews before using these guys. I had left over Euros and wanted them to be changed into GBP. I found their site on the net and the rates were one of the best I’ve seen. I went online and filled in my details and received an email saying my GBP would be ready collection after 10:30. I went to the Canary Wharf branch and showed them the email confirmation. I gave them my driving license (for ID) and the cash. The lady them informed me it will have to be transferred into my account. I had to write my account details on a piece of paper and was told it’ll be in my account between 3pm and 5pm the next day (even though the email said my cash would be ready for collection). Once I had left I then started to google them and saw the bad ratings/ comments. At this point I was worried! The next morning I get a call from them asking me to confirm my sortcode as they were in the process of sending me the money, I had given wrong sortcode. This was nice of them to confirm. Good customer service. Before 2pm the cash was in my account. This is the first time I have used them and would definitely used them again. I haven’t bought currency from them but would be willing to try. All round, this has been a great experience.

DAYLIGHT ROBERRY. I WENT TODAY TO EXCHANGE 20 EURO INTO ENGLISH STERLING POUND. AT FIRST THE COUNTER CLERK TOLD ME IT'S £17.86. THEN I WENT TO COLLECT MY MONEY FROM MY CAR AND RETURN TO EXCHANGE IT JUST 5MIN GAP. AND THE COUNTER CLERK GAVE ME £16.75. DON'T EXCHANGE YOUR MONEY FROM THEM . BIG CHEATERS.

Order submitted online. Was asked to read Ts & Cs. Read all exclusions and conditions. Took an hour off work to collect at the time indicated on their confirmation email. Was simply told we don’t buy your notes. What was the confirmation email about??!! Total waste of time and energy. Received a reluctant apology when leaving the store.

Not even worth a star… made my life complicated and despite of fixing my rate online and been ready to collect the amount from the branch ,they couldnt , stating that they need proof of literally everything…offering me only just a partof the money to be exchanged … ridiculous, how would i have know that in advance as nowhere has been clearly stated apart from a proof of ID …. Avoid at all means… not helpful whatsoever

Scam. Deposit rejected. But I filled a complaint and made a crypto tracing report!

Having a real problem with this company. Sent leftover notes for cash back last week (RM Special Delivery) and they arrived Tuesday. Rang Wednesday and was told I would get a call back in 30 minutes once my package had been located, no phone call and still not been paid yet (it's Monday of the following week now), can't get the phone answered. Emailed customer services last Thursday and they were going to locate my package but still waiting for a response. It was definitely signed for at their address so have they lost it??

This is by far the worst exchange in London with unbelievable level of rudeness and racism. The Head of International Transfers at Canada Square branch can barely speak in a civilised way or behave with the minimal humanity manner. Including but not limited to through money and ID at people, refuse client who request smaller notes base on skin tone, yell at client to push for rush decision benefit their side, threaten to call police and security if you ask for apology. The only word can describe the feeling I have experienced here is nauseous. If you want to experience and witness it in this modern world please go to this exchange, otherwise please avoid it at all cost! Zero star to this exchange without any doubt. The only one star is to Canary Wharf Security team who expressed their full understanding and actual support in putting the case forward to justice.