I went to Canada Place Ace FX bureau in Canary Wharf during mid-day. The service was appalling. The manager of the office is even worse, as in only minutes, he managed to demonstrate very clearly that he is lazy, careless, arrogant and does not have a clue of what customer service means. I went to withdraw USD and they did not have either 1, 5 or 10 dollar notes and they did not care at all. How is it even possible? Are they not supposed to prepare for the day and ensure they have enough varied denominations? (this was a quiet day so clearly no excuse relating to volumes would be acceptable). The cherry on the cake is that this same incompetent manager was apparently not in the mood so decided to refuse to provide any dollars at all despite the fact I had pre-ordered online. This totally incompetent manager needs to be removed with immediate effect.

I've used a few FX firms over the years and ACE-FX are the best I've found. Rates are pretty competitive and their customer service excellent for home delivery Loving their new 'bank transfer' way to pay; much more secure than giving debit card details

Guy told us exactly what we need to do including sending money in the post and was a very smooth transaction. If we ever need anything else exchanging will definitely use the service again!

Why have there been no reviews for a long time?

I've been using Ace-FX since 2016. My usual collection point is the Calbot Place branch at Canary Wharf. I've always had a positive experience with ACE. I've ordered mainly JPY online and collected it next working day. The rate I get is usually one of the better ones I've seen online when compared to other companies, however when I needed some Euros, the rate on the day was much better than what was shown online. I'm not sure about other currencies but next time if I need Euros I'll just pop in rather than reserve online. I've also used their buy-back service because I had some left over NOK notes, they bought it back for a good exchange which was great. Sometimes theres only 1 person working at the counter, and if it's a busy day it could take some time waiting. The customer service has always been very friendly and helpful. I'll just show them my confirmation email, ID, and within a second they'll have my envelope ready. They'll count the cash in front of you, and I'll pay via debit card. Spot on every time. Once it's safe to travel internationally again, I'll be back.

Lovely service, everything was ready for me and the lady was very helpful.

We used ace-fx for the first time and I was skeptical about the home delivery option. Our holiday money arrived very fast with no problem. Though the rates could be better!

Good rate and efficient service as always. Will continue to use.

easy and convenient

There was a bit of a delay with my collection service. But the staff were very professional and apologetic. Had to wait a bit but eventually received my money and I was on my way. Thank you ACE-FX!