Poor experience

I would love to of given a 5star review to the company, having decided they were best for both my heating and solar needs. But a continued lack of contact through the quotation phase and because of that missing out on products due to price rises means I'm now looking elsewhere for quotes. In this digital age its not very difficult to reply to a few basic questions from a potential customer and if one employee is unavailable, the request is passed on to someone else. Then to nees to prove that you had been in contact prior to a 9% price rise and to get no further response. It isn't a great advertisement to a firm you're wanting to spend 10s of thousands of pounds with and might potentially need urgent replies regarding the products you're purchasing further down the line. Reviews generally seem to be good for the group, so disappointed I've fallen through the cracks

I was a bit dubious when salesman, said the installation would be up in 3 weeks. The only other company we were interested in had an18 week waiting list. The electrician phoned the day before installation, asking to have a look at what was required. As it suited all parties , they carried out a significant amount of their part of the installation there and then. The following day the installation squad appeared to install the panels on the roof. Installation was complete in 3hrs. 30min. I had a call from customer enquiries to ask if I was happy with the work, and did I have any questions. I had a few, which took a day or two to get answers, but I did get them. It's early days yet, but I am relatively happy, how things are progressing.

From salesman to electricians and roofers - excellent Cannot recommend these guys highly enough - specially the electrician - nice tidy work Thank you 👍

The folk who came along to install the equipment (in this case, solar PV panels) were friendly and seemed competent. The installation was completed in one day and doesn't appear to have resulted in any roof leaks (which was a big concern of mine). Even though it is the month of October and somewhat overcast, I can already see an impact on my electricity usage.

Electrician appeared just after 9 am. Roofers did not arrive till after lunch. They worked well and everything was completed by 4 pm.

Turned up on time, explained any work needed. Quick, polite and efficient.

Everything was done well and fast

The job was fine the roofers and electricians were good the only problem was with the office staff telling us times for the job getting done and not confirming that with the guys doing the job which ment that they arrived early to start the job when we expecting them in the afternoon, then when the had to come back again we were told afternoon and they arrived in the morning

Martin carried out a comprehensive service and explained the system workings clearly. Most helpful