Returned £300’s worth of items as none of the rings fitted. Royal Mail tracked shows they have received the parcel, however, they have not processed the refund or responded to any emails.

Although the products seem okay so far, there is awful customer response time, as well as the fact that there is misleading information on the website regarding their returns policy on products. Sizing measures are also way off, with no standard ring sizing - this lead to multiple ordering of rings to find the right size, only to discover I could not get a refund and only entitled to store credit. I would avoid at all costs!

Commande non reçu, en attente depuis 1 mois. Pas de réponse de la part de Serge DeNimes. Ouverture d'une réclamation PayPal pour un remboursement

Great quality, good prices, no problems with ordering and shipping either, although it did arrive a few days later, but thats just Fedex.

Communication so far not great. I returned a ring almost 2 weeks ago - this time last week I sent an email asking whether the return was received. I got an email saying it had been and the replacement would be sent last Wednesday. On Weds I asked if I’d get a tracking number or an update & it’s been radio silence since, I’ve reached out over email (absolutely fine with a wait, just want to know what’s happening!) but nobody’s responded. Shame as product seems lovely! Just want to be kept in the loop.

Refused to give a refund on a sale item as they say it is clearly stated on the website, which is not very clear at all, very small print and it does not specify what sort of credit they offer. If that wasn’t enough, on the return portal it does give you the option of choosing a refund for less money, even tho the item is on sale.

Refused to give a refund on an item purchased in the sale. Not interested if policy is in your terms of business, it’s not acceptable for an on line retailer. Will never shop with SDN again. Sharks.

Nice chain, came before predicted delivery.

Had an amazing experience. Great quality ring and left feeling overwhelming positive about the whole experience. I would highly recommend to anyone.

second purchase from serge denimes now, very happy with the quality and look of the necklace. highly recommend