Just what he wanted!

I’ve been sent the wrong item and now customer service aren’t replying me to tell me when the correct item will be sent! It’s a Christmas present that now is looking like I won’t be able to give.. Update: now 3 weeks since the original order was placed, I am still £60 out of pocket and do not have my item. Will be contacting Trading Standards if I don’t hear back soon with an update. I have posted back the incorrect item and received no acknowledgment of this, nor any update on when my correct item will be sent to me (if ever!). Clearly won’t be giving this as my main Christmas present, very disappointed and won’t be ordering from the company again.

I placed an order with Serge DeNimes on November 20th, and despite the 15 days that have passed, my order hasn't arrived. The tracking information hasn't been updated since November 22nd, and despite reaching out to customer support on November 27th, the only response I received was on November 28th, stating they would investigate. I received another email on November 29th mentioning a potential 30-day wait for the investigation, and I've heard nothing since. I requested a refund but was told it wasn’t possible till after the investigation or 30 days, which feels unreasonable given the initial 15-day wait. Notably, I ordered from Vitaly, a Canadian based brand, three days after Serge DeNimes, and their delivery arrived promptly. Considering similar issues in other reviews, I'd advise against purchasing from Serge DeNimes they need to work on their delivery and customer service.

Still not arrived.

Brought from here plenty of times my son absolutely loves this place for his jewellery

Great pieces

Fast and efficient. Good value for money.

Good quality jewelry, fast delivery service, fair price

Really happy with the quality!

Great products. Quick delivery. Good service.