Great customer service in Auckland, Christchurch and online. Made extending my rental very easy and relaxed. I really loved my van and had an amazing time as it was perfect for what I needed to travel solo.

Nous avons vécu un bon séjour cependant plusieurs points qui ont été décevant : - le jour où l'on récupère le van nous avons eu trop peu d'informations sur comment il fonctionnait. On nous dit que 3h de route permettent de faire tenir le frigo 2 jours mais pas du tout. - nous avons dû faire demi tour au bout de 5 minutes parce que le garde boue était complètement détaché - les draps étaient sales (poils/cheveux) et incomplet (il manquait 2 taies d'oreiller) - en milieu de séjour nous rencontrons un problème avec le van, la solution proposée avec l'assistance ne correspondait pas du tout et nous obligeait à perdre toutes nos réservations déjà payées. Nous avons dû nous débrouiller par nous même. -très peu de rangements dans le van, van réglé sur la langue japonaise et impossible à changer d'après le personnel.

Kind and friendly staff but the worst camper we have ever hired. I have told the manager what we were dissatisfied with as follows: van- GAB936 - dirty inside camper (I took photos to prove this if you want to see them), filthy cushions on bed, most thin bed cushions so we could not sleep the first night and had to purchase a blow up mattress and pump for rest of trip (14 days) and put it on top of filthy cushions, passenger seat had spring collapse on left side so wife had to ride with a rolled up towel on under her left leg, privacy blind at back would not close properly, stereo could not pick up channels clearly, filthy floors, drawers, and old and tired inside. We were very dissatisfied. I would have called the company “Unlucky campers” and you should be ashamed of showing us a lovely camper in the photos online but giving us a dirty and tired camper on pickup which I told Ashish on collection. Mechanically the camper did well and we had no engine trouble so it did drive well.

The most amazing and easy experience. Beautiful staff. Would highly recommend and would definitely go with this company again. Shout out to Shontelle who we dealt with, she is an incredible human and made our wee experience so much better. Appreciate you and the team. Much love the rugby girls x

I received a parking fine (which was unfair in the first place, as I had paid for parking, but anyway). From the agreement I signed, I knew that the company would charge me a $50 extra fee if the fine was paid by them (which is clearly excessive). This is why I specifically asked them whether I should pay the fine myself, even though I was contesting it. They told me no. So, I didn’t pay and query the fine. However, they eventually received the fine, paid it immediately without informing me first (even though the due date was 15 days later!), and directly withdrew the money from my account. I find this behavior completely unprofessional and dishonest. I would never rent a car from them again. Not recommended!

Van extrêmement sale . Il y a des limites même si nous avons choisi un vieux van .Toilettes pleines d’urine au départ que nous n’avons pas vu au Check in . Vaisselle très très sale . Douche solaire déchirée et moisie . Draps et serviettes puantes (Nous avons été obligés de les relaver avant de les utiliser ) . Tous les occultants étaient déchirés.Les portes poches aussi . Et en plus quand on est arrivé on a appris que le van n’était plus self container à partir du 07 décembre 2024 alors que sur notre réservation il était bien noté qu’il l’était.5 jours à être obligé d’aller au camping .

Friendly, patient and helpful on the pick up in Auckland. A power fall out occurred, thank God at a Caravan Park, served and fixed (a loose battery connection) by a local mechanic informed via the emergency call number offered by Lucky Star, treated it as a mechanical issue not on my expenses. The vehicle, a Toyota Vellfire, was comfortabel and well equipped as a small camper, all very clean. The car served reliable over 4.000 km. No worries at the drop off in Christchurch, friendly staff. I would decide for Lucky Star again!

Aardige mensen De campers zijn wel gedateerd en hebben veel kilometers op de teller. Maar wij hebben geen problemen gehad met die van ons.

Lovely, clean, functional and comfortable van Amazing value - so much cheaper than their competitors. Fridge cable had broken during our trip, quickly sorted by the Lucky rentals team on the same day Recommend!

Amazing service from start to finish, thank you, will definitely rent again