I ordered flowers as birthday gift same day delivery. I was sent an email to confirm order. Today when I tried to track if it was delivered the tracking was no longer valid. I called customer service (the 1 star is for the very courteous customer service person). I was told that it had been put on hold ( to be fair I did see this on the tracking note yesterday but assumed this was temporary) and in fact could not be delivered due to capacity. I really should have been explicitly told that the same day delivery could not be made as I could/would have made alternative arrangements. A birthday bouquet days later really loses the point… A very disappointing experience despite the promise of a refund!

Beautiful bouquet - even more impressive than online pictures. Seamless online ordering along with timely delivery notifications.

The birthday arrangement was supposed to have many red roses among other flowers in a Christmas green mix. Got an email the day of delivery saying the had none and would increase the size and substitute other flowers. It got delivered in the day but had few flowers

Quick delivery, beautiful flowers

Helpful staff, quick delivery

Prompt and professional delivery, good communication and lovely tree

Gorgeous tree, really fast delivery, couldn't be happier!

Extremely fast service ! The team helped me pick my flowers all the way from Canada! They are extremely responsive and reliable

Prompt delivery, beautiful and thoughtful arrangement with good finishing details, wish the card font were prettier or selectable

The company service is totally unreliable and misleading and they are extremely slow and systemically reluctant to provide refunds once they, as usual, mishandle your order with their broken system and misleadung website. Flower Station has truly lovely helpdesk staff so a big thank you to them for being friendly and doing their level best given the mess that Flower Sation will create for you. I ordered a Christmas tree for delivery within London to my London TW3 adddress. They accepted the order and they suddenly and silently switched the order to on hold. With the help of the helpdesk, i was eventually able to cancel the order and prevent the £90 tree from rotting in their storage if it even existed in the first place. Now however i will have wait at leats 7 working days if their attempt to possibly refund my order has succeeded. Utterly unprofessional. If you acn avvoid Flowerstaion for flowers or christamss trees altogether unless you enjoy wasting time, money and love disappointment.