Disappointed with the customer service I recently received. I viewed a property one afternoon, and made it clear to the person showing me round that I was interested. I asked if the person showing me round knew if it would be snapped up quickly, and the reply was that I had at least 24 hours to talk to my partner and pay the holding deposit. I was told I would be emailed over the offer pack later that day. By the next morning, I had not received the offer pack, so called Enfields to check I had not missed anything. I was told that someone would call me back that day. I did not receive a call back, and then found out later that day the property had been let to someone else. I did not find out from Enfields, but from a property search site. When my partner went in to the store to enquire about if the property was still available, they were told I had been emailed but had not responded. I checked all my emails (including junk and spam) and NEVER received an email from Enfields. Enfields never called me back to advise me the property had been let, and never contacted me at all regarding the offer information. I am thoroughly disappointed as I made it very clear I loved the flat, and that I wanted it. Avoid at all costs.

Unsurprisingly, the majority of reviews you will read on this will be from landlords or sellers, but there's a lack of reviews from actual tenants about their experiences. So here's a first. Enfields will be your best friend when you're dealing with the lettings department. However once you have signed the contract and moved in you will deal with the property management department, who are nothing but nightmares. The communication from Enfields is beyond nonexistent, you will have better luck getting replies and answers from a brick wall. If you report faults don't expect them to be dealt with, even if it is a legal responsibility for the landlord to fix. Don't even expect a response at all, and if you do manage to get through to them over the phone instead, you will be fobbed off with rubbish excuses, or told it will be dealt with soon, but months will pass, and the same replies will be given. I am an experienced renter, having lived in many properties in my lifetime so far around the country, majority with estate agencies, and Enfields is 100% one of the worst I have experienced. It took 7 weeks to get my deposit back. Not because of any dispute or issue, but because I would not get a reply when asking where it was, "sorry we've been busy" would be the answer after chasing for 2 months. I spent more time chasing them about my property, then they spent actually managing it and doing their jobs. Unfortunately it got to the point of threatening legal action before Enfields would even begin to reply. And only once I'd submitted the documentation to take the landlady to court, I finally got an answer. So in summary, if you're looking for a rental property, save yourself the hassle, even if it's the house of your dreams, it is not worth it. I will forever avoid any property managed by this joke of an agency, and I would suggest anyone reading this to do the same. I don't often write reviews, but my experience was so bad, this was a necessity to warn others. Avoid. At all costs.

This is a honest and constructive review. I left a glowing 5 star review the last time in May 2022 for Enfields Shirley however it all kind of went downhill after that... We accepted an offer on our house back in May (hence the glowing review) up until then with Enfields was good. No issues with the marketing of our home. But then it went awfully quiet once we were given date of when home survey was to be done. We had to continuously chase up ourselves after that, communication was poor. We did a reduction on the offer due to the findings on report and then expected things to move forward. Then we were told the buyer was struggling to get a mortgage. We were in fact told there wasn't going to be a mortgage as buyer was buying the house for her son. Turns out she was looking to buy to let. Had we known that it wasn't a cash buy or that she had no mortgage a.i.p in place we'd not have gone ahead. This took months. I had to email every week to hear yet more delays, it would have been courteous for Enfields to contact me first to keep me in the loop. I did feel during this whole process Enfields was more geared towards the needs of the buyer than us the sellers. We waited weeks for the buyer to find a mortgage (which is not Enfields fault) and then finally sold last week (nearly 5 months). There was a lot of chasing, up to 3 weeks of no communication whatsoever and a lot of distress. One of the staff members then left in Sales Progression, she was taken over by Louise who was really helpful and lovely to talk to. She started chasing for us. Will Piercy, Sales Director is a CREDIT to the team who moved things along for me when I complained, I have always found him to be reliable and understanding. I just wish we had the full picture in the beginning of the process re the buyers intentions and wished communication to be stronger. Other than that, Enfields remain to be more professional than other Estate Agents I've used and having recently had a reshuffle of staff I would be happy to use them again. Thank you.

Staff are very friendly, with quick responses to my emails. They we’re amazing and very supportive when sorting my move to a different property after the landlord pulled out 5 days before the move(no fault of Enfields). India answered every email/query quickly and very friendly …no matter how silly I thought the question might be, ever email got a response. They went above and beyond, even printed my parking permit for me on move in day and on my second day when I couldn’t work out the hot water they sent someone out to assist me within the hour. Best estate agents I’ve used so far!

Enfields has been my letting agent for over three years and have been very good. At the latter stages when the letting came to an end Emily Kelsey in property services was my link person who was very good indeed. She even tried to help me over her weekend off! Many thanks Enfields and team

Awful communication and low standards for customer care. Made an offer for a house a year ago and sellers finally pulled out after a year! Not their fault. But during this time the communication was really poor, not keeping us in the loop nor responding emails. When the sellers pulled out they didn’t even ring us to inform us about what had happened. Just a line in an email letting us know that the sellers withdraw the property from the market. Not very empathetic after the long, frustrating and expensive process that it was. I now avoid to show interest in any property they manage. Really disappointing.

Unfortunately, Enfields Estate Agents took over from another management company managing my tenancy. The staff are non responsive despite continuous attempts to communicate when a repair is required. Had no issue with the same landlord previously. No transparency at all in timelines. I had to contact my Council for legal help to finally get a response. If you are a prospective tenant - avoid !

I have contacted them regarding one property, to make some arrangements for viewing,twice was cancelled by them with excuses we don't have the keys for the property,lost my wages and travelled 2 hours one way,I am not local,that happened twice. Multiple times called them,very busy never want to talk to just excuses we will call you back that never happened. I am not sure why they are treating people like that,no need showing your bad attitude. Someone should take these complaints very seriously it affects on your agency. I am really interested to buy a property in Southampton, but I will never use this Agency again. I am not sure what is all about that property,like they don't want to give you a chance to see the house, and give an offer,I am prepared to give much bigger offer I have told them by phone.They don't want to know about, just avoiding me,really concerning.This is very sad and awful experience,not sure how I deserve this.Thank you

We always receive a great service from Morgen who is very caring, responsible, patient, polite and professional in resolving our maintenance issues very promptly. Excellent communication and I can't fault her or Enfields so far.

The procedure was quite quick and easy, I was dealt by Sima. She was gentle and very friendly.