Their site says “ Orders after Dec 9 may not arrive before XMAS”. Understandable. It’s also says shipping to US is 6-12 business days. It’s been 15 business days and it hasn’t even left China. I’m frustrated because this was a rather expensive order considering I didn’t offer during the current sale, my dog needs new quality sweaters, and this was supposed to arrive in time for Christmas. I reached out to support on the 19th when I noticed it hadn’t arrived in the US yet, and was assured my order was set to arrive on The 20th (the following day). It’s now the 21st and it still has yet to leave China or even update shipping updates. I want to love the sweaters, but so far this has not been a great experience.

I told you the shipping address was wrong but you still shipped to this address !

great quality product

When looking at the email and website it appears the company is based out of Canada. However, the merch is shipped from China. I would not have ordered from them had I known and recent looking on their FB page, it appears there are a significant amount of customers who never receive their product- or it’s delivered months later. Mine has been in a warehouse in China for 3 days

I sent an email with 10 minutes of placing my order asking for a cancelation and it has been ignored. My product will not be here on time and I did not know that til I placed the order and had paid for it already.

I LOVE the muscle shirts. I wish the pajamas could handle 100+lb dogs.

Over two weeks to fulfill a gift card order. Doesn’t reply to email requests for status. Only replies if you comment in Facebook, and then it’s his Messenger in the middle of the night. Doesn’t bother to respond until you tell them you’re going to dispute the charge. No confidence that using the gift card will be worth the frustration.

Needed to cancel one order and it was done without hesitation. Great customer service!

Sweatshirts are supersoft and very well made

There is nothing special here. The experience was alright but not extraordinary. No knowledge on when I’ll receive my items. The only thing I loved was the fact that you can search by breed to get a size.