Great customer service!

The package came on time. Communication was helpful in making impressions and being able to follow the process of returning them. Have the post office pick up the package was a plus.

Fast delivery and easy instructions

The process has been so simple. The communication has been excellent! Can’t wait to get started!!

I think their customer service/support is spectacular. The constant updates they provide you via text AND email was super helpful.

Byte has been the worst investment of my time, money, and energy. After over two years and three failed rounds of treatment, I can confidently say this company does not deliver on its promises. I’ve spent thousands of dollars trying to straighten my teeth, only to be met with the same unresolved issue after each treatment round. The worst part? Not once was I allowed to speak directly to a real dentist during the entire process, despite countless emails and requests for actual professional input. Their approach is nothing but a one-size-fits-all method, lacking any personalized care or accountability. Even my own dentist told me Byte sets unrealistic expectations for results, and now I fully understand why. Instead of addressing the core problem or offering a real solution, Byte kept dragging me along with the same ineffective treatments, telling me to "keep going" until I finished – even though their approach failed three times. The entire experience has been a nightmare of broken promises and endless frustration. After 2+ years, I have nothing to show for my time, money, or effort. This company does not care about your results, only about keeping you locked into treatments that don't work. Byte is more focused on taking your money than delivering real results. Do yourself a favor and avoid Byte at all costs. Go to a reputable orthodontist who actually cares about your dental health – you’ll save time, money, and frustration.

So far everything has been super easy and I appreciate that. I look forward to the end result

The excitement and quick delivery

I've had such a great and flawless experience so far with Byte. I love how consistent and prompt the byte advisor is with keeping updated with the whole process. Receiving text messages with reminders and links are so helpful. I don't have to call and be placed on hold with different prompts. I can simply sent a text message and get a reply right away.

Communication was fantastic. Had emails and phone call to inform and explain how everything would work. Received package with supplies in a timely manner. The only negative was that the top tray didn't fit. I decided not to move on with Byte due to financial reasons.