I cannot get in touch with anyone about the amount that I was charged. I was promised a different amount than what byte charged me. Agents were in contact with me nonstop until I was charged and now NO ONE will respond now. This should be illegal!!! This is ridiculous.

Ivy was a great help! She answered all of my questions and made the whole process nice and easy!!

Very impresses so far

My aligners shipped so quickly! And my byte advisor has been awesome!

Byte manufactured by aligners without treating my bottom teeth. My top teeth are fine, my bottom are the ones I wanted corrected. I've been attempting to get in touch with them for almost two weeks without a response. I paid over the phone for all day aligners after sending my impressions, before the treatment plan was created. That was a mistake. It's clear that no human actually reviewed my impressions or signed off on my treatment plan, because I reached out within one minute of seeing my incomplete treatment plan and apparently it was already being manufactured. That's the last communication I've had from Byte, with no further responses to any of my messages. Byte needs to either treat all of my teeth or refund me in full ($2k). I've worked in CX for a startup for years and I've never had such terrible service from a company. Once they take your money they're no where to be found. If I can't get a full refund I will be pursuing legal action

The process from impression to purchase were very easy and clear. I haven’t received my aligners yet. They have shipped I’m waiting for them to get here. I’m very excited to fix my smile which is one of my biggest insecurities. Byte customer service was amazing.

My advisor stopped responding to me once he got my money. Extremely annoying and disappointing. Was only able to get a response by harassing the instagram messages

Customers beware. I have had a very poor experience with byte since the beginning. DO NOT PAY UNTIL YOU SEE YOUR TREATMENT PLAN! Their refund policy makes it so you cannot get a refund after something ships. They tend to ship items to you immediate after purchase… I payed for treatment before seeing my treatment, and I was disappointed with the end result. I was never able to reach my byte advisor, and the support team only reached out after I left a bad review. I am currently trying to get my money back because I do not want to go ahead with treatment that will not address what I need or want. They have extremely scammy policies and I do not recommend. My advice would be to spend the extra money on Invisalign.

Did not go through process with me apparently I ordered my aligners In my sleep went through at 8 in the morning and I didn’t wake up until 10 and they won’t answer the phone for 3-4 days I’ve sat on hold for 30-40 minutes at times and no emails have been replied to

Don’t do it ! Just go to your dentist ! Yes it maybe more money but when something happens your dentist will be able to better assist Even byte will tell you to go to your dentist