Ordering was simple both online and over the phone. Delivery was fast and when advised. Unfortunately a couple of tiles had been damaged but on advising Porcelain Superstore they issued a refund the same day. Excellent attitude and service, will definitely use again.

Great customer service, Emily dealt with my query promptly and it’s all sorted. I haven’t received my tiles yet as my order is not coming till later in the year, so let’s see!

The tiles (Fiesta) look stunning in my kitchen. They arrived quickly and well packaged. A minor issue was resolved very quickly by Emily. Thank you so much. I keep going into my kitchen just to admire them!

I had a great experience - from initial sample to order. Great service with 4 x free samples sent out to you in a few days. Easy to make a decision. Found the particular tiles I was after cheaper elsewhere and after speaking to Emily on phone, sent my email in to price match and they did so in quick time. Liz was very kind enough to provide the quote. I had a slight change of plan and asked for advice when I phoned up - again got Emily who was hugely knowledgeable and very easy to communicate with. She placed the order over the phone with me and arranged delivery with me in no time at all. Tiles arrived (arrows left and right) and although they came in slightly diff boxes for left and for right, I contacted Emily who did her due diligence and checked this was as it should be and let me know it was. All great so far, and Emily has been first class. Tiles being installed soon! Would definitely recommend.

Attractive website, easy to negotiate and informative. Ordered two samples which arrived promptly. Well packed with lots of helpful information about the tiles and the company. Excellent customer support. Very impressed.

Easy to use site, delivery on time, single cracked tile replaced without any grief, thank you Emily, and a great porcelain tile of the highest quality and 4 samples for the outside patio free of charge.

Have ordered a number of samples and really happy with the look and feel of the tiles. Plus, after placing an order larger than I intended, Leslie kindly stepped in, and arranged it so that this could be rectified. Looking forward to seeing the tiles in my bathroom when it is fitted very soon. Very impressed with the customer service.

Porcelain Store's commitment to customer satisfaction and willingness to go the extra mile truly impressed me. As a new customer, I placed an order for a range of beautiful Tiles for a patio from Porcelain Stores. Unfortunately, the product that I had chosen was not available and when I chose a different product online, I could not benefit from the new customer discount. However, this issue was quickly resolved with a simple phone call. The customer support representative not only arranged for a suitable alternative but also honoured the original discount offer. Encouraged by this positive experience, I decided to order additional products for another area of the house. However, upon receiving the shipment, I discovered an error in the order with duplication of the original product, that was not needed. To my relief, the matter was promptly addressed by the customer support team. They arranged a speedy delivery of the correct product, completely free of charge. I cannot emphasize enough how grateful I am for the exceptional support I received from Porcelain Stores. Their willingness to address concerns promptly, their commitment to resolving issues, and their dedication to customer satisfaction are qualities that set them apart from other stores. Without hesitation, I highly recommend Porcelain Stores to anyone seeking high-quality products and unparalleled customer service. Their team's professionalism and commitment to going above and beyond for their customers make them a true pleasure to work with. Thank you once again, Porcelain Stores, for your remarkable support. I look forward to continuing my relationship with your store for all my future projects. Many thanks, Maria Mar

This company, makes buying tiles online very easy. They respond to every inquiry you make, any problem you may come across. I would recommend them without a second thought. Extremely reliable and polite. Thank you to all of the staff at Porcelain Superstore.

The tiles are fantastic quality. Three tiles had broken in transit. I emailed customer help and within a few minutes, they had confirmed replacement tiles would be sent out immediately. A great product and amazing customer service.