My experience with Porcelain Superstore has been excellent. Both the customer service and the quality of the tiles. I spent a long time comparing tiles and ordering samples from different shops before ordering. I am so pleased with the choice I made both for the floor and wall tiles, that I am about to order the exact same ones for the second bathroom.

I was having issues placing my order online due to my delivery address. I emailed the customer service team and Liz responded the same day, asked me my address and rectified it the same day. No back and forth and just amazing customer service!

Customer service excellent- 1 box of tiles arrived damaged and was replaced immediately without question and express delivery at no charge

Emily was very helpful in our search for the perfect metro tile for our new wet-room and free samples were sent out quickly.

After receiving a couple of boxes of expensive tiles we were disappointed to find two broken ones inside the box...after photographing these and contacting the store Emily quickly responded and said a replacement full box would be with us in 2 days time. You usually have to squabble and argue to get replacements but Porcelain Superstore have come good! 5* Emily!

Excellent service! Samples sent free of charge. I ordered Melrose Pearl tiles. When I reported some damaged tiles towards the end of the job, Lesley very promptly arranged a replacement. The patio looks brilliant. Will order again from them.

I have always had a great experience with porcelain superstore. I got my kitchen tiles through them and the staff on the phone are always knowledgable and ready to give advice. Neil and Dave from the warehouse were really helpful today and grabbed me plenty of samples for the outdoor tiles I was considering without having to wait for a sample in the post. Now I know exactly which tiles I'm going to pick. Thanks guys!

I rang to order and the staff were so helpful. The order arrived within a couple of days and we collected from very accommodating warehouse staff. The tiles look amazing, we are very happy!

Many thanks to Lesley for her help and efforts in assisting us today

Excellent customer service from all members of staff who all wanted to help and go the extra mile👌