I bought 50m2 of porcelain tiles for a kitchen project, great price and quality. Delivered within a week from order on a date to my convenience (i could have had them delivered sooner if I’d been available). I messaged on the day to check if delivery on track, Emily from customer services was straight back responding and confirming. Order arrived minutes later. Well happy.

Was very happy with price and speed of delivery. When they were delivered two of the tiles were smashed, reported to Porcelain, Emily replied quickly and confirmed they could replace the two tiles. Very impressed, no hassle or quibbles, just sorted and dispatched in couple of days. Cannot fault them and makes a pleasant surprise, rather than the nightmares you usually get. Well done Porcelain Superstore and customer services

Leslie, who answered the telephone, was very helpful in organising samples & ordering. When I went to collect my tiles Paul was welcoming and immediately went to my well packaged tiles, carrying them to my car for me. The only reason that I can’t give 5* is because having phoned to order & pay for the tiles I was contacted later that day to tell me the main tiles we’d paid for were no longer available and they wouldn’t be getting any more in. We got our feature tiles from here but rather quickly had to find our main tiles elsewhere. The company did refund our money very quickly.

Easy order, fast delivery and item is good quality. Had an issue with one piece and has to contact customer service and they are impressive! Very fast and reliable (thanks Emily!). Definitely recommend them.

I have ordered several free samples of tiles and received them within a few days. I have contacted CS on a couple of occasions, firstly Liz then Emily. Both ladies dealt with my query very politely and efficiently. So far I haven't purchased any tiles but as a family business I can see that they are very focused on their customers. I would not have any concerns buying from this company.

Quick and efficient delivery. I had not received a despatch confirmation, but a quick email to the support team and they messaged back straight away to confirm. Lovely service and product

I could not praise the young lady on the customer service team enough! The advice and honesty I received when choosing my tiles was amazing. I have liased with many different tiles companies in the past few weeks and have not experienced the amazing customer service provided by porcelain superstore; If i had the ability to give ten stars it wouldn’t be a second thought. Fast delivery and amazing quality products I couldn’t ask for anything more.

The porcelain superstore team were very helpful with choice of tiles for my home, Emily was very friendly! Amazing service :)

Love the Microhex White Mosaics that make-up our new kitchen's splashback. When getting the splashback installed however, we realised I didn't order enough tiles. Went to order more, but yikes, found they were out of stock. I phoned customer service desperately hoping that what I needed to finish the project could be magic'd up. A lovely woman named Leslie let me down gently - I'd have to wait till the back-in-stock date. But, like the magic I was hoping for, she phoned back a couple hours later to excitedly say they had just received what we needed in a returned order! She got them sent right out to us and two days later, my splashback and new kitchen were complete. Fabulous!

The tiles they sell are printed only on top. However despite the above my tiler found the tiles very good quality and probably durable. So I have changed my review from one star, as I was upset in receiving something different from what I thought I was ordering. Lost 1 star because their website should underline the top is a print only.