Great tiles, came on time and look fantastic on our kitchen back splash and kitchen floor. We had a few tiles broken but they sent out new tiles + extra to make up for the issue. Emily from customer service has been great in helping and very prompt on replies, will defo be using them again.

Great customer services!

Very happy with the beautiful fez teal tiles we ordered for our new hearth. Great range of tiles on offer and excellent customer service.

The basket experience was quick and clear - they provide lots of information on what you're buying and I had the flexibility to choose when it was delivered (and order samples to check). The customer support team were really responsive when I needed to cancel my order and were able to process a refund quicker than I expected.

Very helpful staff, very nice products.

Great selection of tiles at a good price. Both Leslie in Sales and Paul in the Warehouse were very helpful and friendly. I would use them again and recommend to all.

3/4 boxes of tiles arrived broken. I contacted customer services and spoke with Emily. Emily was very helpful, she asked me to send over pictures of the broken tiles and arranged for new tiles to be sent out. Super speedy and friendly service. Thank you Emily

The tiles we chose are STUNNING. We needed to tile two bathrooms, and the tiles we chose for the ‘adult’ bathroom have turned our modest en-suite into a luxurious child-free haven! Not only are the tiles great looking and excellent quality at a reasonable price, but delivery is fast and the customer service is second to none. We had a slight issue with the wrong tiles being picked at the warehouse, and Liz in the customer services team had the incorrect tiles collected and the new tiles delivered in less than 24 hours. The email responses were instant and I can’t rate the customer service received high enough.

Outstanding customer service. I had done problems with the courier however Lesley and Emily couldn’t have been more helpful and ensured I did not lose out financially. So happy with the product and even happier with their customer service team.

Very well deserved 5 stars here - When my tiler made a mistake and I needed 1no. 1200x600 tile, this couldn't be sent by parcel carrier (as 1 pack of 2 weighs 30kg!) so they waived the pallet carriage charge as a goodwill gesture. How decent is that! Helpful & friendly customer service answered phone quickly and dealt with query fast. PLUS++ Great range, excellent prices and easy to use website. Fully recommend Porcelain Superstore