Verified
Customer services contact
I had to make contact with customer services and they were helpful and pleasant to deal with.
Verified
Highly recommended
Absolutely brilliant communication. Couldn't find better place to order thoughtful present with such a good help. Lucy is awesome. So happy and highly recommend x
Verified
Best Marshmallows
Best Marshmallows, you can tell the difference between these and shop-bought ones. Friendly and efficient, would highly recommend.
Verified
My daughter surprised me with a…
My daughter surprised me with a confetti box. My husband video taped it and I opened it and nothing happened. Very disappointed! My daughter was very upset. We wrote back to your company and sent the video. Your wrote back to say I opened it wrong. There was no directions on how to open the box. Also this was a surprise. You took money from a child and all you offered was 20 percent off the next purchase. There will be no other purchase with your customer service policy. Very Sad on your behalf.
Verified
Quick to resolve my issue!
I placed an order for the boomf bombs but wrote the wrong age on it accidentally, emailed customer services asking if they could change it. Got a response back the next morning from a William and he resolved this quickly for me. Very efficient and quick, brilliant service and thanks to Will again for sorting!
Verified
Went onto website which offered ten…
Went onto website which offered ten percent off first order if signing up. I went to purchase folding secateurs which offered free postage. When I came to check out I am to pay for postage and no discount, totally confusing me. I am in my seventies so may be me but totally confusing. Boomf contacted me within hours showing sincere concern with an explanation and I wouldn't hesitate to order from them in the future
Verified
Absolutely love these cards
Absolutely love these cards, not many people use them but they are the best, I've bought 2 sets of birthdays and I can't wait to see my partners reaction.
Verified
Very friendly
Very friendly, helpful staff, boys so happy with their treats from Boomf, will definitely use them again
Verified
Very helpful and rectified my mistake…
Very helpful and rectified my mistake in seconds when I had applied wrong address.
Verified
ORDERED 7/3/2023 STILL NOT RECIEVED...
ORDERED 7/3/2023 STILL NOT RECIEVED.... WRECKED MY BIRTHDAY TREAT. CUSTOMER SERVICES SAY HOW DID THEY DO..........YOU HAVE TO PROVIDE A SERVICE NOT JUST TAKE MONEY... WHEN WILL I GET MY MONEY BACK AND A APOLOGY?