Great from start to finish

Very quick response resolving my problem x

Sam was helpful resolving a issue with my parcel top service

Didn’t get my order and now its to late,no reply from customer service fake tracking link avoid at all costs.

Really disappointed! Ordered a personalised butterfly card, only for the butterfly to not fly out and come with a broken band, I have used boomf for cannons previously which were great but this occasion was a huge let down Update - Boomf have reached out and offered a full replacement,

I placed an order, checked tracking, and the website said I haven’t placed any orders even though my bank is showing that I paid for it. Received no response for days. Trying to get my refund. Highly disappointed.

Didn’t get out of the staring blocks. I wanted a card with picture and chocolates, I couldn’t get passed the personalisation stage. Gave up after wasting too much time. Very disappointed as I know she would have like that concept style card. Cheers

Delivery turnaround was very good. Card arrived without the advertised additional envelope, so having opened the package on arrival, it was then unusable unless I took the naff step of putting it back in the postal envelope addressed to myself. Further to this the card itself was poorly folded, with one side overhanging the other. Needless to say, off I went to buy a new card elsewhere. Very glad I was just purchasing a large standard card and not one of the more expensive offerings. I was amused to receive a marketing email days later with this line in it "We suspect you probably fell in love with our products for their uniqueness". No Boomf, no I hadn't. I'd think twice about sending self-congratulatory comms, and perhaps address quality control, otherwise it just looks a bit silly. Thanks for the laugh out loud moment though. I was a first time customer and there will be no repeat business from me.

I have received a response from boomf , which appears to have credited me . No real apology but I have added two stars for the quick credit. I have informed boom that the products eventually turned up but sadly the product had been tampered with (photos sent to boomf) . Upon opening the box clearly had been either tampered or sent out incorrectly as the confetti didn’t jump out so NO BOOM . It would appear Boomf have credited my account so that’s fair enough but their product quality control and customer service needs some big improvements.

Got bag of sweets and chocolate from here from too good to go, was good for value and friendly staff