Driver friendly and helpful Arrived on schedule Door first class Many thanks David Dowling

Good product, reasonable price, very smooth and fast delivery, with very courteous driver

If Carlsberg supplied doors, this would PROBABLY be their service too EXCEPTIONAL ! ! ! From initial contact & quotation, JB Kind provided a superb service. Unlike other companies in the world today, communication was exemplary & the delivery driver was thoughtful & considerate with the limited access to our property. Thanks to the team at JB Kind & we look forward to having our new doors installed in the next few weeks ⭐️ 🌟⭐️🌟⭐️

Very informative. Delivered on time. Very pleasant delivery man.

The delivery was smooth, the communication was prompt and the staff were all friendly, the door haven't been installed yet, so far look good on the floor.

In December 22 I ordered a single pocket door system from J B Kind for my bathroom, with all the extras needed to complete the job: oak veneered door, pocket installation system; accessory kit (veneered oak finishing strips, seals, trim, etc); door furniture. The whole lot was about £1200, pricey, but I was expecting good quality and an efficient system. Unfortunately I made a mistake and ordered the double door accessory kit, not the single door one (although nobody processing the order picked it up either). I only realised 6 months after installing the pocket installation in the wall, when it was time to hang the door and put on the oak veneered surrounds etc. I couldn't send the accessory kit back and swap it because I had already cut some components to length and installed them. But I realised the only difference between the single and double door kits were that the single had a veneered oak door jam and the double had extra pieces that I didn't need. So I phoned J B Kind and asked if they could supply the missing door jam. "Computer says no" - I was told I would need to buy an entire single door accessory kit for about £300. I realise that is how it is normally sold, but I was asking a favour given the circumstances, which a company with true customer orientation would undoubtedly do. But no, for the sake of an MDF oak-veneered door jam that might have been priced separately at about £40, I had to buy an entire kit for £300, 90% of which I will throw away. Good product, but very short-sighted customer service. You should be ashamed J B Kind. Update 1/8/23 in response to J B Kind's reply: thank you for taking the time to reply, but I think you're missing the point here. I remember the lady I spoke to was sympathetic, but she had to refer to a manager, who said No. Please don't mistake my polite acceptance that your answer was No as being happy with it. If you buy in the whole accessory pack, then "going the extra mile" for the customer might have entailed saying you would ask your supplier if they could supply me just the door jam, or even explaining that to me at the time and giving me their contact details so that I could ask them. I still say you didn't try very hard at all to help your customer and I just hope you might learn from this.

Delivered my 5 doors on date and time that was arranged. Kept me informed by email and text message throughout the process. Will buy from them again for sure, nice to deal with people who know what their doing. Delivery driver Sean was efficient and friendly, carried the doors without problem. First class service.

Excellent customer service,finding Debra to be helpful and efficient; my door arrived when and as expected.I recommend anyone to deal with this company.

Lovely handles, was given a 1 to 3 business day delivery in fact took 9.

Prompt deliveries and good quality products.