We purchased a brand new Series 5 Seville in April 2022. After our first trip away we soon identified a problem with the blinds on our infinity window ie. We could not open them fully due to the concertina system failing. We reported this to our dealership who informed us they would contact Bailey of Bristol. I would like to stress we have no complaints regarding our dealership. Now 14 months later we are still waiting for replacement blinds. The problem has got worse and this year while away we could only open them half way. We have continued asking our dealership and even emailed the CEO and the advertised email for customer service. The CEO has never responded and we received a return email stating that email address for customer service is ‘no longer monitored’. I feel that this is a company that doesn’t care about me. I now have to consider next steps to get this issue resolved ie. A formal letter of complaint to Bailey, Trading standards and my Solicitor.

I emailed customer service to buy a user manual for my 2004 caravan and within a short time I had a reply to say although no longer available, they sent me a digital version. Fantastic customer service

Just swapped 2017 Vigo 3 for a 2023 Cabrera V for considered back bed plus central toilet & shower benefits. Not sure now, albeit it is what we had been looking for when we originally bought the Vigo. Disappointed to find no front fly screens and the front blinds are a real pain to locate. The blinds don't seem to fold up or down smoothly and as for joining the two on the panoramic window at night, that is a challenge.

Phoned up Bailey customer services to find out if my warranty transfer had gone through and got e mailed by Nick East within 5 min with all the information needed. Great service thanks Mike

Having recently bought a used Bailey caravan, I needed to find out what size the wheel bolts are. I emailed Bailey & their after-service advisor Nick East, asked for more info/photos. Having supplied these, I received a really quick reply saying that they were actually locking wheel nuts & Nick provided a link to where I can buy the adapter. It was all done within their 5-day reply limit & very professionally! Thank you.

Bought a brand new Cartagena April 2022 Used it once durning 2022 for 10 day at one location Return to storage August 2022 1st Service April 2023 failed damp test in multiple place at front and faulty wheel hub caravan had only travelled 150 miles from new Caravan investigated damp and found the large front window not been sealed .and had tried to do a temporary fix as BAILEY Can not supply their Main dealer the parts to resolve the problem until HOPEFULLY Some time in July I am now considering going down the route of NOT FIT For PURPOSE via the Caravan Camping and Caravan legal department Update Just want to use my caravan already missed three holidays in it I am now missing my latest holiday this weekend Please can I ask you to contact Stowfords Wales to ship the parts to get caravan in an acceptable repair ASAP I would like it back before end of June Disappointed that after Bailey would work to resolve my issue no contact has been made with Stowford Wales and Stowford Wales stated that the part update is now 4 July however the Service Dept at Stowford said there is a good chance that the parts will not arrive then .Why can they not ship the parts as they are building new caravans every day Looks like my caravan could have limited use this summer

After a very near lightning and thunder strike whilst driving our 2021 Bailey Adamo Motorhome, the Seattle control panel above the fridge was left with a very high pitched whistle which wouldn’t stop even with the master switch turned off. Battery and panel were disconnected for 18 hours which obviously stopped the noise but still didn’t reset the panel. 12th of June I Phoned the dealer who said they would email the manufacturer. I contacted Bailey of Bristol the same day who couldn’t have been more helpful, they contacted BCA the maker of the panel for advice, and also searched the internet for similar problems, and sent me links to various web pages with information. Meanwhile the vehicle suppling dealer had also contacted BCA who supplied a new panel FOC within two days. This has all been achieved and fitted with in 4 days and all working again with no noise. Well done all, brilliant service, thank you.

Contacted to transfer our remaining warranty to the new owners of our motorhome. The process was quick literally the next day & Nick was helpful in answering my queries. Thanks Nick.

We bought a new bailey Pegasus Grande SE Bologna in March 2021, within the rear washroom, the curved roof has stated to delaminate and "bubble", externally, the rear roof is not a smooth curve but in some places flat, we also have damp in the rear which i suspect is caused by the faulty rear panel which doesn't seem to seal properly due to the flat spots on the rear curve. Dealer contacted Bailey who came to look at the van and have said "we caused it by spraying expandable foam between the panels". The dealer was amazed at this response and following further talks have agreed to get an independent report conducted (at there cost) to send to bailey to have this warranty claim accepted. The next step is a legal claim against the company. This situation should never happen and if this is the sort of aftercare service and warranty protection they offer....be warned.

Just in the process of getting some warranty work approved for our 2019 Bailey Pursuit 560/5 and spoke to Di (Head of Warranty Claims) to get help with what paperwork was required to get the approval. I cannot rate her highly enough, knowledgeable, friendly and efficient. Reaffirms why we've bought Bailey before and can't wait to get our new Turin. Thanks Di!